Contact Us

What is the issue with your computer that needs immediate attention? Your computer deserves to run at full speed, and we’re always eager to help!

Our technical support is open every business day from 6 AM to 6 PM (GMT+3).
If you have sent us a message, please check your spam folder to ensure the reply or the reply notification is not there.

Technical Support

For tech support, visit the Macecraft Software Help Center or submit a request if you have any questions relating to our products.


  1. We can only provide technical support relating to the operation of our products to licensed customers of jv16 PowerTools. If you are not a customer, please use our Forum instead.
  2. After you submit a request the website gives you a tracking URL that allows you to check for updates from us. Please bookmark this URL to check back, because sometimes you may not receive the email notification that your message has been replied.

Mailing Address

In you wish to send us a letter or a postcard,
our mailing address is:

Macecraft, Inc.
PL 1
28101 PORI

VAT ID: FI17683725

If you are using the free trial version of our software, please use the discussion forum for support. Or, alternatively, buy a license to get full premium support access. 

Please notice that any communications with us is subject to our Privacy Policy. We may publish parts of the communication, such as in a form of a testimonial in our website. However, this is always done without publishing your full name or contact details.

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