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Contact Us

What is the issue with your computer that needs immediate attention? Your computer deserves to run at full speed, and we’re always eager to help!

Our technical support is open every business day from 6 AM to 6 PM (GMT+3).

If you have sent us a message, please check your spam folder to ensure the reply or the reply notification is not there.

Technical Support

For technical support, visit the Macecraft Software Help Center or submit a request if you have any questions or problems relating to our products.

We offer technical support only to our licensed customers. If you are not a customer, please use our Discussion Forum instead.

Note: If you use our ticket system to submit a request, the website gives you a tracking URL that allows you to check for updates from us. Please bookmark that URL to check back, because sometimes you may not receive the email notification that your message has been replied.

If you are a customer and you like jv16 PowerTools, you can send us your testimonial as a ticket or directly via email to: [email protected]

Mailing Address

In you wish to send us a letter or a postcard, our mailing address is:

Macecraft, Inc.
PL 1
28101 PORI
Finland

Macecrart Software is a limited liability company registered in Finland, with a VAT ID of FI17683725.

Please notice that any communications with us is subject to our Privacy Policy. We may publish parts of the communication, such as in a form of a testimonial in our website. However, this is always done respecting your privacy and not publishing your full name or contact details.