Startup Manager can not disable Programs

tucsonjim

I am using JV16 Powertools 2017 Platinum Pro on an ASUS laptop running Windows 10. When I open Startup Manager and attempt to disable a startup program, I get the following error message:

Failed to Access "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder\"

There is no folder in the registry with this name. The real path should be:

"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\".

The difference is in the last folder, "startupfolder" vs "startupreg"

Startup Manager is looking in the wrong place! Please fix this.

Thanks

Jim

jv16

This issue is now fixed, thank you for reporting! The fix will be included to the next released build of PowerTools.

mihaibarbulescu

TucsonJim wrote
The difference is in the last folder, "startupfolder" vs "startupreg"

Startup Manager is looking in the wrong place! Please fix this.

Confirmed and fixed.

A new public build of jv16 PowerTools 2017 will be released before the end of the week. The latest update will also include a fix to this issue.

Thank you for reporting and please accept my warm welcome to our community forum!

tucsonjim

I'm running JV-16 Power Tools 2017 V4.1.0.1657. I just downloaded and installed that most current version today. Problem persists. I can't disable any enabled programs using Startup Manager.

claudiumatei

TucsonJim wrote
I'm running JV-16 Power Tools 2017 V4.1.0.1657. I just downloaded and installed that most current version today. Problem persists. I can't disable any enabled programs using Startup Manager.

Thank you for the report Jim, we are currently testing but were unable to determine the cause. It will help a lot if you care to send us the content of your Backups folder, located within the default installation location of jv16 PowerTools 2017, that being "C:\Program Files (x86)\jv16 PowerTools 2017\Backups". Just pack the "Backups" folder found in this folder path as a ZIP or RAR archive.

- Upload the resulting Backups archive to https://wetransfer.com/ or attach them to a private message if the size allows it.

- Send me a private message with the resulting https://wetransfer.com/ link to download the archived Backups folder.

Make sure you have added "jv16PT.exe, jv16pt_PreWorker1.exe, jv16pt_PreWorker2.exe and RegCompact.exe" from folder "C:\Program Files (x86)\jv16 PowerTools 2017\" to the white list or exclusion list of your anti-virus and anti-malware product(s) or any other product that could block this software from fully analyzing your system.

For future investigation please open a new support ticket with us here: https://macecraft.zendesk.com/hc/en-us/requests/new

Thank you for your time and understanding.