Tool categories disappear

rickg

When I open jv16 2017 tool categories are on the left as expected and the tools change as I enter different categories.

However if I use any tool such as clean up etc I get a screen with the tools but the tool categories menu has disappeared and getting it back is impossible without shutting down the program and restarting

Anyone else seeing this?

Windows 10 x64

Thanks

Rick

mihaibarbulescu

Rick G wrote
Anyone else seeing this?

This is the first report of this kind.

Please let me know if the problem persists and if it is something that happens often or if it happened just occasionally / one time.

gunnarståhl

Yes I have a similar problem. It does not appear to be 100% consistant but here is one scenario

I ran.

Started up the tool.

Started up normally

Started "Main Tools"

Started "Windows AntiSpy". After 20-30 sec the tool opened but without the icon-menu on the left.

Started "Windows AntiSpy" again. A blank screen appears with only "Back" upper/left

After a while the Windows AntiSpy software screen appears

Now the screen is totally inaccessible except for the Back arrow. The AntiSpy process is not visible

in the Activityhandler (is that the English name)

In the AntiSpy screen the buttons Apply and Cancel are inaccessible.

As I said. This is one scenario. While writing this a tested other scenarios. Different results.

The ESC key makes the tool to die instantly. Is that intentionally?

Sorry. The inconsistance makes it hard to give a detailed description.

Regards

/Gunnar Ståhl

rickg

It is consistent. Whenever I run the program and go to a tool, the left menu disappears never to come back until I restart the program.

mihaibarbulescu

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mihaibarbulescu

Rick G wrote
It is consistent. Whenever I run the program and go to a tool, the left menu disappears never to come back until I restart the program.

We have not yet managed to reproduce this behavior in our lab.

If this user interface behavior is consistent at your side, please do this:

1. Archive the folder found at C:\Program Files (x86)\jv16 PowerTools 2017\Backups into preferably either ZIP or RAR archive file format (any/other archive formats such as .7z are welcome too)

2. Upload the resulting archive to https://wetransfer.com/ and once done, copy your temporary download link

3. If you haven't already done so, open a new support ticket with us here https://macecraft.zendesk.com/hc/en-us/requests/new and include a short description of your issue as well as the link to your Backups archive

4. Send me a forum private message with either your wetransfer.com temporary download link and/or a link to your support ticket (or its four digit ticket number - see your support confirmation e-mail) and I will make sure to speed up the investigation for you case and other related

rickg

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mihaibarbulescu

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rickg

4.1.0.1657 - the issue seems to be solved. There is now a BACK button that does the job nicely

Thank you and Merry CHristmas

claudiumatei

Rick G wrote
4.1.0.1657 - the issue seems to be solved. There is now a BACK button that does the job nicely

Thank you and Merry CHristmas

Happy to read this Rick, thank you also and Happy Holidays!

rickg

I found where this happens

Ifyou set it to use less windows all is well. The problem is when you use More windows-classic user interface

No window pop up and you lose the left bar and / or the back button

2016-12-25_22-19-23.png

claudiumatei

Rick G wrote
I found where this happens If you set it to use less windows all is well. The problem is when you use More windows-classic user interface. No window pop up and you lose the left bar and / or the back button

Thank you for your report. Escalated and will be fixed within next version.