1524

no1yak

Just updated to 1524, no licence recognised say's it's trial version, takes forever to load. Can't install licence. Done an install over the 1517 version which is licensed, what the hell's going on?

claudiumatei

no1yak wrote
Just updated to 1524, no licence recognised say's it's trial version, takes forever to load. Can't install licence. Done an install over the 1517 version which is licensed, what the hell's going on?

Hello, the 4.0.0.1524 is activating and can be used as licensed version although the bug we are working in fixing is under Apply my license in-product section where all licenses are shown as trial, no worries, we are working on it.

To check the real status please press Help from the top left menu and click on the last option, About jv16 PowerTools... Here you should be able to see the correct license status. Nevertheless a small text in right low corner of the main menu is also stating the license status so please for the moment take in consideration the info provided by the product in those 2 separate sections (About jv16 PT F12 shortcut and the lower right part of your main JV16 PT X main window). Apologies for this inconvenience as we will fix this issue in the shortest time possible.

cyberval

Same problem !

I'm not against progress and I can understand that the product has to evolve,

but adding more and more functionality, product becomes a "gas plant" with multiple bugs ..

Moving away from the basic functionality that we had attracted ...

claudiumatei

cyberval wrote
Same problem !

I'm not against progress and I can understand that the product has to evolve,

but adding more and more functionality, product becomes a "gas plant" with multiple bugs ..

Moving away from the basic functionality that we had attracted ...

Indeed dear sir, it is a long and exhausting process and we are thankful to all our users and power-users who helped us in so many ways, from bug reporting to new functionality features and many more.

mihaibarbulescu

cyberval wrote
Same problem !.

Does the product activation problem still persist? We have done some improvements to our licensing server and this may lead to a resolution for this matter. Please try again. Apologies for the inconveniences caused!

chuckpr

Same Here. About section shows: "This copy is not licensed and can only be used to evaluate the program. You have 60 days left in your free trial".

cyberval

After several license activation attempts

The problem is still there.. I'm always with a trial version ..

ollyknight

Same problem me too.

mihaibarbulescu

cyberval wrote
After several license activation attempts

The problem is still there.. I'm always with a trial version ..

Yesterday we fixed some issues related to the licensing server which were preventing our customers from activating their product licenses.

Please try again and confirm that jv16 PowerTools is properly registered now.

Remember: use as a reference the bottom right hand corner of the product's Home screen. We are still due to release a product update for fixing the license status inside My Account and on the F7 (About) screen.

cyberval

Sorry, no changes for me. I always find myself with trial version

Tired to note once again that failure ...

So, I go back to previous version without automatic updates...

ollyknight

Yesterday we fixed some issues related to the licensing server which were preventing our customers from activating their product licenses.

Please try again and confirm that jv16 PowerTools is properly registered now.

Still Error...

mihaibarbulescu

cyberval wrote
Sorry, no changes for me. I always find myself with trial version

Can you please do this:

Enter your Full Name and E-mail address in My Account for version 4.0.0.1524

Check#1

Even if My Account still reports Trial at this moment, close and go to Help - About

Does the About screen successfully report your license type?

Check#2

Even if My Account still reports Trial at this moment, close and go to Home - look at the bottom right corner

Does the Home screen successfully report your license type?

We are well aware that under My Account licenses are still reported wrongfully and a fix will be delivered as part of next week's product update. However, the About screen and Home screens should already list your license type correctly, after activation was done.

mihaibarbulescu

ollyknight wrote
Still Error...

Can you please confirm these steps too? http://www.macecraft.com/forum/viewtopic.php?f=41&t=5829&p=35147#p35147http://www.macecraft.com/forum/viewtopic.php?f=41&t=5829&p=35147#p35147

cyberval

Enter your Full Name and E-mail address in My Account for version 4.0.0.1524

After entering name information and email address, an error message appears at the bottom of the window:

": No orders found with these details! Please be sure to use the same name and email address you used when making your order. Also do notice, that this feature will only work if you have already bought a license. If you haven't bought a license, please go to http://www.macecraft.com/upgrade-ptx/ to buy one."

Check 1. Help Menu -> About -> "This copy is not licensed and can only be used to evaluate the program. You have 52 days left in your free trial."

Check 2. Home: No informations on bottom right window.

mihaibarbulescu

cyberval wrote
Enter your Full Name and E-mail address in My Account for version 4.0.0.1524

After entering name information and email address, an error message appears at the bottom of the window:

": No orders found with these details! Please be sure to use the same name and email address you used when making your order. Also do notice, that this feature will only work if you have already bought a license. If you haven't bought a license, please go to http://www.macecraft.com/upgrade-ptx/ to buy one."

Check 1. Help Menu -> About -> "This copy is not licensed and can only be used to evaluate the program. You have 52 days left in your free trial."

Check 2. Home: No informations on bottom right window.

Please send me a forum private message with your full name and e-mail address so I can check your license status manually.

jayjay

I'm having the same problem as above - completed all suggestions but still shows as trial version.

I've also checked that my email address is correct and that I've paid for the current version.

Would like to get this problem sorted please.

mihaibarbulescu

Sorry, we encountered an error while displaying this content. If you're a user, please try again later. If you're an administrator, take a look in your Flarum log files for more information.

denniz

More then a week ago I submitted a ticket through your support system, ticket 4617, but still haven't got an answer. The problem I submitted:

I'm unable to activate the latest version of jv16 Powertools X. Restarting or reinstalling jv16 didn't help. On the Home screen, in the Help --> Apply My License screen and in the Help --> About jv16 screen I'm getting the following error:

: No orders found with these details! Please be sure to use the same name and email address you used when making your order. Also do notice, that this feature will only work if you have already bought a license. If you haven't bought a license, please go to http://www.macecraft.com/upgrade-ptx/ to buy one.

I am able to login successfully with the same name and e-mailadress at: https://www.macecraft.com/my-license/ but this doesn't solve the problem since the license.xbin doesn't work anymore.

cyberval

it's now OK

I finally found my license

Thank you

mihaibarbulescu

denniz wrote
More then a week ago I submitted a ticket through your support system, ticket 4617, but still haven't got an answer.

We have fixed everything that you and other customers reported. Delayed answers in support for now as all our resources have been focused to development and testing.

Apologies for not being able to address this in a timely manner with a personal message, however, we are saving everything for a new version release that addresses all the problems (due to be out in 1-2 days from now) and will then contact everyone (newsletter) and individuals too (each support ticket) to assist and confirm that all is good.

Your patience is greatly appreciated!