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ararat

Hallo AndreasEF

(Ich vermute, Du bist Deutschsprachig).

Dein Windows 10 Problem mit JV16 hatte ich auch auf zwei PCs. (Win 10 Home Und Win10 Pro - Anniversary 1607)

Da hat mir folgendes geholfen:

1) Zuerst habe ich mir zur Siocherheit einen Windows Systemwiederherstellungspunkt erstellt.

(Systemsteuerung / System / Computerschutz / Erstellen)

(Falls der Erstellen Knopf ausgegraut ist, zuerst Dein Systemlaufwerk - meist C:\ mit der Maus anklicken, dann auf "Konfigurieren" klicken und den Schutz einschalten - dabei den Schieberegler auf max 10% Speicherplatz schieben)

2) Dann habe ich JV16 PowertoolsX KOMPLETT deinstalliert

- inklusive aller Backups und der Settings

- zudem habe ich den Ordner C:\Programme (x86)\jv16 PowerTools X gelöscht (Papierkorb)

3) Dann habe ich JV16 PWT-X neu installiert.

Danach löschte JV16 PWT-X bei der automatischen Reparatur keine wichtigen Windows Registry Einträge mehr.

Falls Dein START Menü dennoch wieder verschwindet und Du Deinen Systemwiederherstellungspunkt benötigst:

Zur Systemsteuerung kommst Du mit

Windows-Taste + R öffnet den "Ausführen" Dialog. Dort control eingeben.

Falls Du Dein Benutzerkonto ohne STARTmenü wechslen möchtest:

Programme beenden und mit der Maus auf eine leere Stelle des Desktops klicken. ALT + F4 öffnet ein Fenster für Abmeldung, Neustart, etc..

Hoffe, das hilft Dir und anderen. :)

Ich vermute, das Problem entsteht, wenn man neue JV16 PWT-X Versionen einfach über ältere Vesrsionen drüber installiert, statt vorher die alte Version erst zu deinstallieren, wie es das Installationsprogramm empfiehlt. (Leider mit etwas kleinen Buchstaben)

------- Translation -------

High AndreasEF

(guess you´re speaking german)

Had the same win10 problem on two pcs (Win 10 Home Und Win10 Pro - Anniversary 1607).

What helped me:

1) I created a Windows System Restore point.

(System control/system/Computer protection/Create)

(Should the "Create" button be greyed out, you need the "Configure" button to allow Windows creating restore points of your system drive, in most cases drive C:\ - adjust the slider to allow 10% storage capacity.)

2) I uninstalled JV16 PowertoolsX COMPLETELY

- including settings and backups

- deleted manually folder C:\Program Files (x86)\jv16 PowerTools X (waste paper basket)

3) Then i installed JV16 PWT-X again

After this procedure JV16 PWT-X didn´t delete necessary Win10 registry entries during JV16´s automatic repair any more.

Should you need your Win10 restore point, because the above mentioned procedure didn´t help you and your STARTmenu is missing again:

You reach System control by pressing buttons

Windows + R opens the "Excecute" dialog. Entering control there opens system control.

Should you need to change your Windows user account for some reason,

close programs, click with your mouse onto an empty space of your desktop and then press ALT + F4

This will open a window allowing you to log off, change account, restart your pc, etc.

Hope this helps you and other users, too. :)

Guess the problem arises, if one installs newer JV16 PWT-X versions above older ones, without uninstalling the older versions first (as the installation program recommends in tiny little letters).

thomas-k

The licensing problem seems to be fixed.

Good news! The licensing problems are now fixed at our server side and we are working on a fix for the cosmetic issue with the current version of jv16 PowerTools X still showing "trial" text in the My Account / "Apply my license" window.

An updated version is pending lab tests and delivery to you is expected in the following week. This update is needed because for some of you the My Account section of the product is still reporting your license as trial, even if the product is activated (which you can confirm using the shortcut F12 - Help > About screen).

ararat

Momentan gibt´s noch einen kleinen Fehler bei der Anzeige der Lizenz:

In "Mein Konto" wird bei Version 1524 immer noch TESTLIZENZ angezeigt.

Im JV16 Hauptfenster unten rechts wird aber die Lizenz korrekt angezeigt, sofern man Name und Emailadresse unter "Mein Konto" korrekt eingetragen hat.

There still exists a little license problem of rather cosmetic nature in version 1524.

"My Account" shows "TESTLICENSE",

whereas in the lower right corner of JV16´s main window, the correct license details are being displayed.

mihaibarbulescu

ararat wrote
There still exists a little license problem of rather cosmetic nature in version 1524. "My Account" shows "TESTLICENSE", whereas in the lower right corner of JV16´s main window, the correct license details are being displayed.

This is correct. While we work on the fixes, you can also check the license status using Help > About.

mihaibarbulescu

AndreasEF wrote
I have just tried the latest version (version 4.0.0.1534.).

the problems with the license seem resolved, it kills the software the 2nd scan again the Startmnenü of Windows 10!

Andreas,

Please open a support request with us for further lab investigations. You can do so here: https://macecraft.zendesk.com/hc/en-us/requests/newhttps://macecraft.zendesk.com/hc/en-us/requests/new

When submitting the request, please archive the Backups folder located in the jv16 PowerTools X installation folder, just after using the product and noticing the Windows 10 Start Menu problem that you described.

Last but not least, please make sure to mention the Windows 10 version that you are using. Here is how to determine the version and build number of your local Windows 10 copy:

1. Press the hotkey Win + R on your keyboard to open the Run dialog.

2. In the Run dialog, type winver and press Enter.

3. This will open the About Windows window displaying the Windows version and the build number in it.

Take a screenshot and attach it to us in the same new ticket request.

This should give us more details and options into reproducing the issue. So far, we have not encountered this problem with other customers in a long time (previously fixed).

Thank you!