kwillis11 wroteHi:
Could you verify that old Platinum VIP customers don't need to pay for an upgrade to the 2017 version and clarify whether we have to pay for top-priority customer service?
John
Hi Jack,
Any old and new lifetime licenses will be continuously honored and priority technical support related to product matters will still be ensured by our staff, as always, as promised. Nothing is lost for already existing Platinum VIP customers! Actually, a lot to gain as new services will be released to offer even more options to those in deep trouble as a result of malware infections, scareware, badware, bloatware or any other type of potentially unwanted software.
What we do plan to launch and are currently testing as extras are the services Express Install and PC Optimization Expert. These services will be carried out using a remote desktop connection to the customer's PC (based on his or her request and prior service booking) and are designed to offer a good option in case you want professional human assistance to remove malware, uninstall bloatware or simply do a security round-up check of your system.
I hope this helps.
If any further questions or concerns on the topic, please do not hesitate to address them in an organized way using our Help Desk system by opening a support ticket with us here: https://macecraft.zendesk.com/hc/en-us/requests/newhttps://macecraft.zendesk.com/hc/en-us/requests/new
Thank you!
