Cannot connect to network drives

klausten

After installing PowerTools X on Windows 8.1 and running a number of the tools including "Clean and fix my computer", "Speed up my computer's startup", Registry Cleaner and File Cleaner my computer runs well except for one problem: I can no longer map network drives or browse my network for shared folders.

I have spent quite some time trying to resolve this with no luck. Does anyone have an idea what may have gone wrong and how I could fix it?

mihaibarbulescu

Please open a new support ticket with your helpdesk so that our tech team can investigate on your Backups folder. In anticipation. please prepare your Backups installation folder in a ZIP archive which should be then sent to us (please DO NOT submit it on the public forums).

eigilw

I have the same problem. I have backup on a Synology Server where a folder is mapped to a network drive. The folder is protected with a password. Could the password be the problem?

Best regards Eigil Winkel

mihaibarbulescu

eigilw wrote
I have the same problem. I have backup on a Synology Server where a folder is mapped to a network drive. The folder is protected with a password. Could the password be the problem?

Best regards Eigil Winkel

If your question is about cleaning the respective network drive, then please be aware that jv16 PowerTools does not currently support cleaning of mapped network drives. This may be lead to serious problems that will require more time to properly test and develop.