jv16 B1485: New Version no longer accepts Platinum VIP License

siliconman01

This applies to Windows 8.1.1 x64 Professional, Windows 10 x64 Professional and jv16 PT Build 1485.

This new version no longer accepts my Platinum VIP license. I re-downloaded and use My Account and it gets an error. Debug log attached.

Note: Using IE 11, the license file does not download as a file (license.xbin). On selecting Download License, the license file opens as a full screen page displaying the license. It has to be manually pasted in Notepad and properly named. I use no special downloaders or any attachments to IE 11.

thomas-k

The same problem my old license isn't valid. I've read the support site.

After you have entered your information, the My Account feature should automatically download and install your license, and convert the trial version to the full version. - no function, nothing happens

I've download my vip license from the web site.Save the license file to the installation directory of PowerTools (by default: C:\Programme\Utilities\jv16 PowerTools X\).

Use PowerTools X's My Account feature's "Install new license" button to activate the license file you just saved to your computer. - doesn't work

I don't know what is going wrong with the new update. This is the first time that my license isn't accepted anymore. :

redseujac

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rdtmk5

Experiencing the same issue.

antietam

Same issue for me as well...

tullik

Me too! But apparently they have fixed it on the fly. Mine works now.

Try this:

1. Exit PowerTools X, if running.

2. Delete the automatically downloaded license.xbin from the folder where you installed PowerTools X.

3. Start PowerTools X.

The plain text in the license file had VIP=0; this occurred even in a manually downloaded license. After doing the above, it finally says VIP=2, and the program recognizes Platinum VIP status.

cms

Tried all the above. License-file has VIP=2. Error every time - "An error occured while trying to apply your license. Please contact Macecraft Software for technical support."

siemionxs

Still doesn't work.

siliconman01

Me too! But apparently they have fixed it on the fly. Mine works now.

Try this:

1. Exit PowerTools X, if running.

2. Delete the automatically downloaded license.xbin from the folder where you installed PowerTools X.

3. Start PowerTools X.

The plain text in the license file had VIP=0; this occurred even in a manually downloaded license. After doing the above, it finally says VIP=2, and the program recognizes Platinum VIP status.

This does not work for me. I checked my VIP license from 2009 and VIP=2 in it. Hmmmm.... :?

mikeb

Still doesn't work for me. HELP please...!

tullik

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jv16

Please hold on, we are investigating the issue.

One thing is that the latest PowerTools X contains a license reporting feature that notifies our server of any failed license use attempts. When the server receives it, it automatically creates a new license for you. So if we are lucky, the problem gets fixed automagically by our servers re-generating new licenses for you. As long you have your name and email address in the My Account tool of PowerTools, there is nothing else you need to do.

I can see that there is quite a queue for licenses to be re-generated because of this issue, so there can be a little delay for this to happen.

However, it also sounds like there is a bug in the license check system. I will report back shortly after I know more.

jv16

We have now analyzed the problem, this is what happens: the license file integrity (checksum) check fails. Thanks to the new license report back feature, we could see these error messages from the DB, so even if no user had reported the problem, we would have still noticed it.

While the report back feature and the automatically re-generated licenses should be able to fix this issue (by issuing new licenses for everyone who is affected), we don't want to keep you waiting for that long, so a build 1486 with this unfortunate problem fixed will be released in a few minutes.

jv16

A new version (4.0.0.1486) was now released to address the licensing issue. I'm very sorry about the inconvenience!

Luckily, the bug did not affect all users, most licenses were accepted but just some users and some licenses were affected. That's also the reason why we didn't spot the problem in our testing, all the licenses we tried worked.

thomas-k

Thank you for the fast fix. My old license file is valid after the last update.

jv16

Very glad to hear that and thank you for confirming the fix! 8)

siliconman01

Fixed confirmed on my systems also. Thanks!

not

Downloaded new version to my work computer and had no problem/ License was downloaded/

Thanks for your assistance.