I just installed JV16 20014 on a new HP Win 7 pro - when I went to open JV it showed reg health at 64% and PC at 85% compare that to my 12 year old XP box which shows 92 &96% and which has far more apps etc on it.

The only apps on my new machine that I put on are: Chrome, Fire Fox, AVG and CClean.

what is going on?

BTW when I went on live support and sent message I once again got that infernal error - Timed Out" you have not fixed it. I paid good money for Live support and I expect it to work.

Please fix.

Thanks

I understand what you are saying HOWEVER it really does not answer why on a brand new computer one where NO apps, files were ever deleted or moved, and only a very few apps were added - why it shows a LOWER percent reg and PC health than one which is 11 years old and had tons of stuff added & Deleted.

I don't get it.

thank you so much

That's by design: the user has to run the tool firstly to let PCHealth indicate properly the health scores.