Software Uninstaller Does Not Work

robkarp

I tried running this utility and all it does is hang on the "Searching for installed software and software leftovers" screen. Let it run overnight and the green progress bar never moved. Bug fix please.

leonardo

robkarp wrote
I tried running this utility and all it does is hang on the "Searching for installed software and software leftovers" screen. Let it run overnight and the green progress bar never moved. Bug fix please.

1. The green progress bar indeed does not move, however in my W7-x64 case the list does appear after ~1 min.

2. Is there a file called Bugreport.txt in your jv16PT2013 installation directory? If so please attach a zipped copy to this forum thread.

robkarp

Well my PC is Win7 x64, too, but the utility never finished initializing. I let it run for 8 hours. There is no bug report. jvPT never crashes, it just keeps running and running. One time I managed to get the dialog box but I don't know how and can't re-create it. It was completely empty yet when I clicked to save the list I actually got a list of items. Everything else seems to work. It's like it's choking on something but I don't know what. All of the registry tool work fine so it seems to be able to access the registry okay. I don't know how to get this utility to work. I did not have this problem with either the 2011 or 2012 version. How do I troubleshoot this?

Also if I abort the utility and exit the software then jv16PTexe never unloads and I can't restart the application (says it's already running). I have to kill the process in task manager before I can restart the program.

robkarp

Here is some more stuff. It looks like the utility runs but then just gets stuck. I did manage to get the dialog box again by repeatedly clicking on the title bar after trying the utility right after aborting it and getting a in the title bar. I also found the software.log file in the install directory so it looks like it's working but it never goes to the next step. Help, please.

tullik

robkarp wrote
Here is some more stuff. It looks like the utility runs but then just gets stuck. I did manage to get the dialog box again by repeatedly clicking on the title bar after trying the utility right after aborting it and getting a in the title bar. I also found the software.log file in the install directory so it looks like it's working but it never goes to the next step. Help, please.

The developer may need more information to identify the cause of this behavior.

This procedure may provide such information:

How to create a Debug Log? http://www.macecraft.com/forum/viewtopic.php?f=10&t=3958

The resulting "debug log" can be zipped and posted here.

However, wait until the developer actually asks for it. The released version may not contain "enough" debug code.

robkarp

This utility seems bugged to me. Glad it worked for you. I installed 2013 on my wife's computer and ran the utility and got the exact same behavior. Hers is also Win7-x64 but totally different hardware and software. It's got to be something wrong with the program.

robkarp

THANK YOU! The latest build fixes this bug. Everything works now. Thanks again.

doctor9fan

I had reason recently to uninstall WinZip 16.5 so tested out the uninstall feature but all it seemed to do is remove the registry entries without first uninstalling the program. I expected it to work as previous versions by running the uninstaller for the application then cleaning up any registry leftovers, because of this it ended up that I couldn't install WinZip 17 nor reinstall the previous version & I had to use system restore before I could install.