genej101 wroteI bought the VIP package and upgrade two days ago. I have sent Macecraft numerous messages, opened a ticket, they never respond other than robotically. I have a folder for this product and I note that every single time I've upgraded I have had to battle them to get the license. The Help feature doesn't work, nor does live help - says I need VIP package for that. I bought that too. The thread above is locked so I can't respond there. I'd like to know where this company has US property as I intend to file complaints with Visa, my bank and their BBB. Can anyone provide me with that address. I don't need their Finnish site. The product has always worked great, but the support is non-existent and I'm tired of fighting them to get what I paid for two days ago and was promised the license for "within minutes". Thanks for any help/advice. And that address. :^)
1. I am using this product and its predecessors for over 15 years and NEVER had a license problem.
2. There must be a reason in YOUR environment that is causing this "license problem on every update" as you stated.
3. If Macecraft received and processed your payment information from either Paypal or Credit Card company, you can download your license (= new function in version 2012)
by using the new jv16PT-2012-build1173. As indicated by user=jrace -> goto "Main GUI -> Help -> Download my license".
General statement: If you have bought a license but not received it, go to http://www.macecraft.com/support/
