License Problem Jv16 PowerTools 2012

delbon wrote

I upgraded from 2011 PowerTools on 4/18/12 and have not received a new license.

I made the payment through PayPal. What do I need to do to obtain or move the license from my 2011 program into the 2012 copy?

If you now own a standard jv16PT 2011 license purchased before September 2011, you need an upgrade license ($5,95) for version 2012.

Please look here http://www.macecraft.com/buy-now/ and click "old customers, please click here"

If you purchased in September-2011 or later, your 2011 license is valid for 2012 too. Just copy the 'license.xbin' file from the jv16PT 2011 installation folder to the new 2012 installation folder and restart jv16PT 2012. Or use the 'license tool' from the 'jv16PT main menu help' to select that 2011 license.xbin file.

delbon wrote

I did purchase an upgrade and paid the $5.95 through PayPal since I purchased PT2011 prior to Sept. 2011. However I have not received any email with the new license for PT2012. Who or where do I contact Macecraft to get the new license?

A known problem is that sent license mails are seen as SPAM and are suppressed.

If you do not get an email response in 1-3 working day's use the ticket service please use http://www.macecraft.com/helpdesk/createticket/

Currently Macecraft has two license problems:

1. During the ordering process they forgot to update the jv16 version. Only on the first step it says you are ordering jv16 2012 version. Thereafter all the confirmations from PayPal are for the 2011(!) version. To make matters worse, customer support service evidently believes, that we are ordering the old 2011 version and are issuing the old 2011 licenses.

2. Licenses are actually not being dispatched at all. If anyone, after issuing a ticket and waiting for god knows how many hours, finally manages to get a license, it turns out it is an old 2011 license (see point no.1 above).

Macecraft really doesn't know how to handle their license problem. I remember 4 years ago, we had the same problem. I grew "a long beard" getting that license. And, think this, I am still their customer. This is what I call loyalty, or perhaps blind love would be better. Well every patience has its limits, mine is running out at this time.

ambroz wrote

Currently Macecraft has two license problems:

1. During the ordering process they forgot to update the jv16 version. Only on the first step it says you are ordering jv16 2012 version. Thereafter all the confirmations from PayPal are for the 2011(!) version.

This is now fixed.

ambroz wrote

To make matters worse, customer support service evidently believes, that we are ordering the old 2011 version and are issuing the old 2011 licenses.

That's not true, all the licenses being sent out are for PowerTools 2012. In fact, there is no difference between a PowerTools 2011 and 2012 license. The only thing that distinguish between the two is the issue date: if a license has been issued on or after September 2011, it will work with PowerTools 2012.

ambroz wrote

2. Licenses are actually not being dispatched at all. If anyone, after issuing a ticket and waiting for god knows how many hours, finally manages to get a license, it turns out it is an old 2011 license (see point no.1 above).

Licenses are being sent in real time. At the moment there is no queue at all. The only problem is that some users do not receive the email containing the license download link. These are either spam trapped by servers between, or by the user's email service provider (or the email app).

ambroz wrote

Macecraft really doesn't know how to handle their license problem. I remember 4 years ago, we had the same problem. I grew "a long beard" getting that license. And, think this, I am still their customer. This is what I call loyalty, or perhaps blind love would be better. Well every patience has its limits, mine is running out at this time.

I'm sorry but there is very little we can do about the issue of not receiving emails. Emails do not work with 100 % efficiency and with a lot of orders, even if 1 % of emails are not delivered, it leads to lots of forum messages and tickets. The only thing we can do is try to answer all the tickets as fast as we can, and at the moment the delay with answers is under 24 hours.

I can confirm that licenses are now being dispatched promptly and correctly.

This morning I have received a link to a site with 2012 license (converts your trial to full version) and instructions, that are clear and simple to follow.

Thank you, Macecraft.

This is not correct.

I got link to download my license yesterday, but I got a license only valid for 2011 version.

I did upgrade from 2011 to 2012 for 5.95 §, as I bought my 2011 license before September 2011.

I simply believe macecraft sent me a wrong one, thinking I bought my 2011 jv16 license after September 2011!!

When will I receive a correct license for my 2012 jv16??

delbon wrote

I continue to wait for my upgrade license for the jv2012. I re-checked my email filters and I do not have any filter set so any email that macecraft sends should be in my inbox. Does anyone have a contact address for macecraft for those of us that don't have the premium support service? I would like to get this settled -- I'm still hopeful.

How about: http://www.macecraft.com/phpBB3/viewtopic.php?f=30&t=4665#p30259

Closed as a duplicate of: http://www.macecraft.com/phpBB3/viewtopic.php?f=30&t=4659