jat paid my fee, didn't get a confirmation number, didn't get much of anything and definitely no license. so is this sign up automatic or when it is morning on your side of the ocean, does the stuff come in the email?
web45 I have encountered the same situation. Paid by PayPal but received no confirmation nor license. Received a confusing reply from support to the effect that if I did not receive a reply in a couple of days to contact the following: "http://www.macecraft.com/helpdesk/createticket/". This is unacceptable, you have my money give me my licence.
jat bottom line is if I do not receive the license, I can always have paypal get my money back and of course that makes Macecraft look bad.
leonardo JAT wrotebottom line is if I do not receive the license, I can always have paypal get my money back and of course that makes Macecraft look bad. Due to license related email problems in the recent past, please use http://www.macecraft.com/helpdesk/createticket/ if you get no reply on your license emails from Macecraft.
lit This is really, really bad service from Macecraft!! :( :( I payed for my upgrade to jv16 Power tools 2012 14 hours ago and there's still no license sent to my email box. :( :( I sent a ticket to support also 14 hours ago complaining about delay - nothing has happened yet. : What is going on?? :
sacles No excuse, no explanation, no response from support. This is not tolerable. Please have some respect for your clients JV16, where are you?
jat i do have a solution, I contacted PAYPAL and want my money back. Originally I thought it was middle of the night in Finland and could understand it, but if I didn't get a confirmation and that set off an alarm with me. I am going to uninstall it. there are in the box programs that will do the same thing, or I can let my OS figure it out.
jv16 Please use this to contact us: http://www.macecraft.com/helpdesk/createticket/ With your message, state the email address you used when making the order.
sacles Please use this to contact us: http://www.macecraft.com/helpdesk/createticket/ No response. 24 hours after purchase, two contacts with the help desk nothing, still nothing, not a single answer. Simple question: why do not we get our license?
burraburra No response. 36 hours after purchase with paypal, two contacts with the help desk --- nothing, still nothing, not a single answer. NOTHING
jv16 burraburra wroteNo response. 36 hours after purchase with paypal, two contacts with the help desk --- nothing, still nothing, not a single answer. NOTHING Your ticket has now been answered. Sorry for the delay, we have had lots of tickets since the release of PT 2012.
lit I've got the license, but jv16 2012 says this one isn't valid for the 2012 version. This is irritating!
jv16 Please read this: We are currently blasting away licenses as fast as we can. At the moment there is even no queue, but some users have not received the email containing the license download link. We are answering the tickets as fast as we can. At the moment the delay is about 24 hours. Please have patience! You can simply use the trial version of the product while waiting for your license.
ducksoup Hello. If there is currently no queue, where is my 2012 paypal-paid License?? Raised Support ticket, and the person just resent the 2011-version which is not valid for 2012.
jv16 Ducksoup wroteHello. If there is currently no queue, where is my 2012 paypal-paid License?? As stated above: At the moment there is even no queue, but some users have not received the email containing the license download link. Ducksoup wrote Raised Support ticket, and the person just resent the 2011-version which is not valid for 2012. The license in question was for the 2012 version but for some reason the license did not work. I just replied to your ticket with a newly generated license.
ducksoup Just checked my ticket and no resent emails! If other companies can send the required key info almost immediately, why can't this one? Very poor customer service from a company.
jv16 Ducksoup wroteJust checked my ticket and no resent emails! Your ticket has now been answered. Since you didn't give your ticket id, email address or name, I had mistaken you to another user whose ticket I replied.
lit jv16, Would you be kind to look at my Ticket: #JJA-642-32458 and send me a proper license asap for jv16 2012.
