No Reply to emails

bigjim

I have tried unsuccessfully,(4 times) over the last 10 days to get a reply from Macecraft, not even an acknowledgement, I am beginning to wonder if you have gone out of business.

bumblebee

We believe they have insufficient resources. See:

http://www.macecraft.com/phpBB3/viewtopic.php?f=2&t=4357

jv16

How exactly have you contacted us? I can't seem to find any messages left to our Ticket System by you.

bigjim

I have asked questions through your website and also by way of the jv16 program, all to no avail.

Perhaps you could get in touch with me when it is convenient, by way of my email address.

bigjim

Now Tuesday 15th March, have tried leaving a message on the chat line again!!! also no reply.

Thought for a moment I : was going to chat with someone, but then it just went dead and said no one was available

jinglee

I have to admit to the same problem here.

Trying on line contact and e-nails have gone unanswered - the one response I got was, apparently an auto response that did not address the question.

Too bad, was a great product and company to deal with.

redseujac

Send a Private Message here to jv16 explaining your problem. Hope it helps.

jv16

Bigjim wrote
I have asked questions through your website and also by way of the jv16 program, all to no avail.

Perhaps you could get in touch with me when it is convenient, by way of my email address.

Have you sent a message via the Ticket system?

yvang

Samething, I bought the upgrade, did not receive the licence and nobody is answering????

leonardo

yvang wrote
Same thing, I bought the upgrade, did not receive the license and nobody is answering..??

Please be aware that you put this post in the wrong forum thread.

For the correct forum thread see: http://www.macecraft.com/phpBB3/viewtopic.php?f=2&t=4312&start=60#p28479 and sent a forum Private Message(PM) to the developer jv16.

jv16

yvang wrote
Samething, I bought the upgrade, did not receive the licence and nobody is answering????

PM received and reply sent.

gjbrand

You are not the only one having the email problem.

I mailed several times, but got no answers.

I had Life chat with Andrew, he promised to send to send me A NEW registration link.

Nothing was received

Is this a company we can trust, are they only looking 4 money, or are they really customer friendly?

Please let me know!!!

leonardo

GJBrand wrote
You are not the only one having the email problem.

I mailed several times, but got no answers. I had Life Chat with Andrew, he promised to send me A NEW registration link. Nothing was received!

.

Is this a company we can trust, are they only looking 4 money, or are they really customer friendly? Please let me know!

If you take the trouble to browse a little through this forum than you should be able to conclude for yourself that indeed this is a company to be trusted.

Almost all these problems are due to emails filtered out by spam filters along the communication line.

To speed up the license process, please be aware that your post is on the wrong forum thread.

For the correct forum thread see: http://www.macecraft.com/phpBB3/viewtopic.php?f=2&t=4312&start=60#p28479 and sent a forum Private Message(PM) to the developer jv16.

jv16

Please read this

There are no reply to emails because we stopped using email a few years ago.

This is because many email messages are lost in spam filters nowdays. Instead, we use a Ticket System.

In order to contact use, please use:

http://www.macecraft.com/helpdesk/createticket/

Or, send me a Private Message through this forum. Do notice that creating a Ticket usually gives you an answer faster.

I'm closing this topic.