Handbook for jv16 PowerTools 2011 is missing online

roberta

Good Day jv16,

Handbook for jv16 PowerTools 2011 is NOT available for download from:

Support - Documentation

<http://www.macecraft.com/support/docs/>

Regards,

Roberta

jv16

You are correct, the page is now updated.

stankay

jv16 wrote
You are correct, the page is now updated.

I downloaded the pdf handbook and put it in the programs Help folder. I then ran the program and noted that the Handbook icon appears at the top right part of the screen and contains a circle surrounding ? However, when I press the icon nothing happens! Is there something else I must do to be able to access the Handbook from the program interface?

leonardo

stankay wrote

I downloaded the pdf handbook and put it in the programs Help folder. I then ran the program and noted that the Handbook icon appears at the top right part of the screen and contains a circle surrounding ? However, when I press the icon nothing happens! Is there something else I must do to be able to access the Handbook from the program interface?

Not that I know of, clicking on the handbook icon brings out the handbook.

Did you Close/Start jv16PT after putting the handbook .pdf in the Help folder?

Clipboard01.jpg

stankay

Leonardo wrote
stankay wrote

I downloaded the pdf handbook and put it in the programs Help folder. I then ran the program and noted that the Handbook icon appears at the top right part of the screen and contains a circle surrounding ? However, when I press the icon nothing happens! Is there something else I must do to be able to access the Handbook from the program interface?

Not that I know of, clicking on the handbook icon brings out the handbook.

Did you Close/Start jv16PT after putting the handbook .pdf in the Help folder?
.
Clipboard01.jpg

Many thanks for your response.

Yes I did close the program and then re-start but still nothing. Since yours works correctly then I shall try a complete re-install to see if that fixes the problem.

stankay

Leonardo wrote
stankay wrote

I downloaded the pdf handbook and put it in the programs Help folder. I then ran the program and noted that the Handbook icon appears at the top right part of the screen and contains a circle surrounding ? However, when I press the icon nothing happens! Is there something else I must do to be able to access the Handbook from the program interface?

Not that I know of, clicking on the handbook icon brings out the handbook.

Did you Close/Start jv16PT after putting the handbook .pdf in the Help folder?
.
Clipboard01.jpg

I have now uninstalled jv16PT, restarted the PC and installed jv16 PT. The program directory shows that the Handbook is installed in the help folder and when I double click it the Handbook opens as a pdf and I can read everything. However, clicking on the Handbook Icon of the opened program still does nothing. I am running Windows 7 Ultimate 64 bit and wonder if this might be the problem. Do you have an other suggestions?

leonardo

stankay wrote
Leonardo wrote
stankay wrote

I downloaded the pdf handbook and put it in the programs Help folder. I then ran the program and noted that the Handbook icon appears at the top right part of the screen and contains a circle surrounding ? However, when I press the icon nothing happens! Is there something else I must do to be able to access the Handbook from the program interface?

Not that I know of, clicking on the handbook icon brings out the handbook.

Did you Close/Start jv16PT after putting the handbook .pdf in the Help folder?
.
Clipboard01.jpg

I have now uninstalled jv16PT, restarted the PC and installed jv16 PT. The program directory shows that the Handbook is installed in the help folder and when I double click it the Handbook opens as a pdf and I can read everything. However, clicking on the Handbook Icon of the opened program still does nothing. I am running Windows 7 Ultimate 64 bit and wonder if this might be the problem. Do you have an other suggestions?

Unfortunately I do not have a W7-64bit system at my disposal, perhaps other W7-64bit users have idea's/experience?

redseujac

Leonardo wrote
Unfortunately I do not have a W7-64bit system at my disposal, perhaps other W7-64bit users have idea's/experience?

When I click on the Handbook icon the pdf-file opens properly.

@Stankay: what about other pdf-files: can you open them when clicking on their icon? Maybe there's something wrong with the file association...

stankay

redseujac wrote
Leonardo wroteUnfortunately I do not have a W7-64bit system at my disposal, perhaps other W7-64bit users have idea's/experience?

When I click on the Handbook icon the pdf-file opens properly.

@Stankay: what about other pdf-files: can you open them when clicking on their icon? Maybe there's something wrong with the file association...

I have tried several other pdf files and they all open correctly.

Incidentally, I forgot to mention that in addition to having Windows 7 Ultimate 64 bit I also have the final release of SP1.

tullik

With 64 bit Windows 7 Home Premium, a click on the handbook icon opens the handbook.

leonardo

W7-x86 Professional + XP-SP3:

Could it be language related like the System Manager crash issue? I am using only English for both the Handbook and jv16PT 2.0.0.1007

stankay

Leonardo wrote
W7-x86 Professional + XP-SP3:

.

Could it be language related like the System Manager crash issue? I am using only English for both the Handbook and jv16PT 2.0.0.1007

I am using English for everything on my PC.

stankay

tullik wrote
With 64 bit Windows 7 Home Premium, a click on the handbook icon opens the handbook.

Are you using SP1 also?

jepe

Hello,

Leonardo wrote
W7-x86 Professional + XP-SP3:

.

Could it be language related like the System Manager crash issue? I am using only English for both the Handbook and jv16PT 2.0.0.1007

No problem for me switching between 3 languages on 64 bit Win 7 Premium (no SP1)

Jean-Paul

redseujac

stankay wrote
Incidentally, I forgot to mention that in addition to having Windows 7 Ultimate 64 bit I also have the final release of SP1.

I'm using Win7 Ultimate 64 bit also and like I wrote I have no problems opening the Handbook file by clicking on the icon.

stankay

redseujac wrote
stankay wroteIncidentally, I forgot to mention that in addition to having Windows 7 Ultimate 64 bit I also have the final release of SP1.

I'm using Win7 Ultimate 64 bit also and like I wrote I have no problems opening the Handbook file by clicking on the icon.

It looks like the only difference between our two systems is that I have SP1 and you do not. Perhaps that is the cause of the problem?

redseujac

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stankay

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leonardo

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stankay

Since several people with similar systems to mine report that jv16 PT works fine then clearly something was wrong with my system. I have now formatted my PC hard drive and re-installed Windows 7. Now I am delighted to report that jv16 PT works as it should. This proves that my system was a t fault. I wish I knew what was wrong !!!

Many thanks for all the help that you have provided.