It's not our job to make sure our product works with Anti-Virus products. It's the job of the Anti-Virus product developers to make sure their AV works with other programs.
The problem cannot cause any damage. All you have to do is either disable your Anti-Virus product, or wait for about five minutes for the installation to complete.
#1 - Did Macecraft/Indigo submit the new build 963/installer to the AV developers so they could have a chance to test if it would work and give them a chance to provide a fix if necessary before releasing it? No. It seems that from all of your postings in this forum and on this issue, your main intent is bashing the AV vendors at the expense of Macecraft customers. I disagree with your logic here. I have not had any issues with my AV’s (NIS 2009 & NIS 2010) during any other software installations or use except for this. Was this new build 963/installer deliberately changed to try and break the AV’s so you could bash them?
#2 - I waited for over 15 minutes after the installer hung to no avail. At first I thought it was a bad or corrupted download. I downloaded 963 again and the same thing happened: Each time after over 15 minutes task manager showed application not responding. When I tried to end process the task manager froze and the system was non-responsive. The only thing possible to do was a hard shut-down. I went to this forum and found that many others were reporting the same problem. The installer in this instance does not work, it is broken, and freezes/locks the system with the apparent AV tussle, resulting in a hard shut-down. You should know that this can cause damage in lost file fragments resulting in an un-stable system.
If I disable my AV, I would also need to disable my internet connection. But, if I choose in the installation set-up to include the Anti-Malware and Handbook, it needs the internet connection to download these files. You should also know this. Are you advocating having an open internet connection with the AV disabled during the installation or that we should not choose the Anti-Malware and Handbook? This flies in the face of all common sense.
I think that you really know you have an untenable position regarding this issue, but are stubbornly defending it for whatever reason, and again at the expense of Macecraft customers. Maybe you just like to create these types of situations to self perpetuate your own importance in this forum? Needless to say, I was upset about my experience in trying to install 963 and felt strongly that I needed to voice my displeasure, especially after the hard shut-downs.
I am just over 6 weeks into a recovery of my Vista 32 bit system due to a hard drive crash. I have my software all reinstalled and I upgraded to jv PT 2010 (961) about 4 weeks ago. My registry and files were cleaned with a registry and system health of 100% so it said. But now after reading your further posts in response to mine, I am mad-as-hell about your apparent obstinacy because you just don’t appear to get it and/or really don’t care about the Macecraft customers.
It is Macecraft/Indigo job to make sure their customers are not getting a product that clashes with the AV. If the attitude that you have shown regarding this issue persists, then the customers will go elsewhere. Some already have and that’s a shame because it could have been avoided with some due diligence on the part of Macecraft/Indigo.
