I posted this on another thread and got the following reply:
A scan using registry clearner came up with about 1,000 errors. When I ask the program to fix these errors, all it does is to run for about 2 seconds and then disappear. I can do this as often as I like, but the program refuses to fix the errors. I have uninstalled and reinstalled the program repeatedly and sometimes when I hit registry cleaner, it runs for a second or two and then says that have no errors. Other times, I run it and it comes back with close to 1,000 errors and then it refuses to fix any of the errors as described above. I have read the previous posts dealing with this problem and I see no reason why I should have to go into the registry and deal with arcane entries there in order for this program to work. If I wanted to get an advanced degree in computer science, I would have gotten one and then I wouldn't need this program -- what I thought I was buying was a program that would simply do what I paid it to do, i.e., check my registry and then fix the errors without a lot of tweaking by me. I am now stuck with a program thas is essentially worthless, since my main use for it is to check the registry for errors. It appears that I am not the only one having this problem -- I can only wonder how many people did not bother to even register their dissatisfaction, but simply bought another program that actually works. Which is what I am about to do. Any help would be appreciated.oldiesman100
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Report this postReply with quoteRe: JV16 2009 will not fix errors
by jv16 on Thu Sep 10, 2009 11 am
Lets continue this here: viewtopic.php?f=21&t=3922
If you have purchased the program and you are not happy, please feel free to contact our customer care and ask for a refund. If you wish to help us the fix the problem, please do so in the thread above, no need to open a new thread. Thanks.
My response:
OK, now that I have complied with your procedural requirements, let's do try to resolve my issue. By the way, the clear implication on your homepage, when you are trying to sell your product, is that live support is available to everyone buying your product. It is only after one has bought your product and installed it that it becomes painfully obvious that there even is such a thing as 'VIP Support." What exactly is VIP support? How much does it cost, since you do not provide that information to prospective buyers? I don't expect a response to this question, but it's out there for viewers in this forum.
What are you going to do to resolve my issue described in my first paragraph?
