Hi all,


I've just submitted a detailed posting & error codes in the new "Bug Reports" section so I won't go into lots of detail here. I'm at the END of my PT2009 trial month so a quick resolution would be great. I just wanted to know if anybody else has come across certain Norton entries that PT2009 can't process (fix/remove)? I have Norton Internet Security 2009 as the only Norton product on my machine. Both NIS2009 and PT 2009 seems to be working perfectly except for PT's inability to remove these NIS entries. Nothing seems to be wrong with the performance of the machine or PT's or NIS. So, am I alone in this universe? :? (running PT2009 version 1.9.0.552 and SP3 on XP Pro)

I have NIS 2009 on my XP-SP3 Home Edition system. Its self protection option is guarding NIS registry entries among other things. I recommend that you add the words Norton and Symantec to the registry cleaner Ignore option so that PT 2009 does not attempt to remove any of NIS 2009's registry entries. Also if any other NIS related keys are detected by PT 2009, I recommend that you "Never show them again" the keys. Allowing PT 2009 to remove any of NIS 2009's keys can/will result in problems with NIS 2009.

Many thanks for your reply siliconman01 - I shall do just that and report back how it goes. I wonder why the tech guy 'Steve' didn't tell me that? He was very good otherwise. Cheers, BDH.

Well, I took siliconman01's advice and added the ignore words to the ignore list in registry cleaner: norton symantec -with a space between the two words and no punctuation (I assume that's how it is done). It didn't stop the norton entries from showing up. I have found a work around though: simply right-click on the errant entries and select "Don't show again". The entries are gone now but somehow it feels less satisfying than knowing the damn things are handled correctly by the scanning engine! : Thanks again SCman.

Well maybe the ignore words were not added in the right way.


Try the following:


Symantec

Norton


So not after each other separated by a space but the one word under the other, i.e. separated by a carriage return.

Thanks Redseujac,


I've taken your advice and done what you said. I don't know how to tell if it is working though, as the Norton entries don't show up now due to the previous actions I took right clicking and sending them away. However I do thank you for responding and I'll know what to do now if I get any recurrence with Norton or any other entries. You know, NIS2009 is a fairly popular and well regarded program - I find it incredible that after all this endless and virtually world-wide ongoing testing that PT's doesn't know how to automatically handle crucial parts of NIS2009. Can't get my head around that one! All I can do is shake it (my head that is!!). I can't get the nagging thought from the back of my head that there are other glitches waiting around the corner if a major program like NIS is not fully understood by PT2009. Having said all that, I must say that PT2009 'seems' to work just fine on my desktop AND laptop in all respects except for the above issue. Cheers, BDH.

There are two ways to un-ignore the items that are ignored now (after checking "Never show again"):


1) In the Registry Cleaner results window:

  • - right click on an empty part of that window

    - choose "Control hidden items"

    - find the "Ignore list Editor" which got hidden behind the other window(s) (this is a annoyance that will be fixed in the next release)

    - check the items you want to show up again

2) In jv16 PowerTools 2009\Settings folder:

  • - find the file SuperRegIgnoreList.dat

    - open it with Notepad

    - remove the items you want to show up again

When done, and running Registry Cleaner with the option "Ignore Words" set as described in the previous post, you could see if it works :

bdh wrote
...I find it incredible that after all this endless and virtually world-wide ongoing testing that PT's doesn't know how to automatically handle crucial parts of NIS2009...

It's not a PowerTools Bug or issue.


As Siliconman01 tried to explain to you, it's Norton itself which is the guilty and more especially its "self protection" option (which can be disabled by the way).


If that option is enabled it's preventing jv16 PowerTools from removing the NIS registry entries! There's nothing to do but disabling that "self protection" option or doing in PowerTools as explained in previous posts: "Never show again" or/and "Ignore Words".


Advice: don't change that self protection option at all.


You can read usefully this thread: http://www.macecraft.com/phpBB3/viewtopic.php?f=14&t=2234&start=0&st=0&sk=t&sd=a&hilit=Norton

Thanks again Redseujac,


I followed your advice to the letter and all worked just fine. The Norton items were easy to unhide and once I did that they seemed to have automatically disappeared from that notepad file when I opened it up - the file was blank/empty. Ran the cleaner and the items showed up as expected. I then added the ignore words again to the reg cleaner and then, happily, they were not in the results screen - problem solved. I do understand everything you said re it being Symantecs problem and your link to the PT2007 article was very good too. I do have one question though, and maybe I'm showing my ignorance here, but why does PT2009 want to remove or interfere in any way with NIS2009?. I have installed this NIS on a pristine freshly formatted system with no other Norton or Symantec programs. Nothing to do with Norton has been uninstalled. NIS is just sitting there doing it's job minding it's own business - and PT's wants a piece of it! I would love to know why. Thank you for your patience - I am obviously missing something simple but important. :| Cheers, BDH.

redseujac wrote
bdh wrote...I find it incredible that after all this endless and virtually world-wide ongoing testing that PT's doesn't know how to automatically handle crucial parts of NIS2009...

It's not a PowerTools Bug or issue.


As Siliconman01 tried to explain to you, it's Norton itself which is the guilty and more especially its "self protection" option (which can be disabled by the way).


If that option is enabled it's preventing jv16 PowerTools from removing the NIS registry entries! There's nothing to do but disabling that "self protection" option or doing in PowerTools as explained in previous posts: "Never show again" or/and "Ignore Words".


Advice: don't change that self protection option at all.


You can read usefully this thread: http://www.macecraft.com/phpBB3/viewtopic.php?f=14&t=2234&start=0&st=0&sk=t&sd=a&hilit=Norton

Symantec won't let you change the permusisons in the critical entries. I tried to change them once before when I didn't know any better. Apparently Symantec has learned it's lesson in the pst.

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Thanks guys,


I guess I'm just missing some basic understanding of registries I suppose. I still can't understand why NIS 'permissions' (whatever that means) need to be changed by anything, or PT2009? My NIS and PT2009 are working just fine doing what their creators intended until one day PT says it wants to take pieces of NIS out! Oh well, I suppose I'd better study up on registry science now so I won't be perplexed by these seemingly straight forward conflicts. Cheers and thanks again guys. - BDH :

Norton programs are notorious for adding alot of "bloat" to the registry when they install. That is why they have their own uninstall tool that is supposed the clean the registry of old and useless keys left behind when you uninstall their programs. And Norton doesn't like to play nice with other programs. "Microsoft Jr." as we refer to them here.

From mezencevryah

Hello!

Concerning Norton Removal Tool, which is supposed to delete all the traces of Norton programs (N.Ie Security, Ghost ...), I can confirm that it "forgets" several hundreds (yes: hundredS ) of keys situated in Vista kernel. MR:-)

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Thanks mezencevryah & redseujac, Very informative. Great links. My trial has expired now so I'm off to the shop to buy a registry cleaner! Know any good ones? (only jokin') : Thanks, BDH.