Problems installing jv16 PowerTools 2009 1.9.0.528

m8r

I have problems installing jv16 PowerTools 2009 1.9.0.528.

In the first window of the Quick Tutorial with

"Welcome to jv16 PowerTools!

You are running version 1.9.0.528"

the "Please select your language" list is empty, while all translations are installed (the .lng-files are in the Languages folder).

Immediately after the Quick Tutorial, the error message "Access violation at address 7C91B1FA in module 'ntdll.dll'. Write of address 00000010." appears twice

(once at a time, but when I click the OK button of the first one, the error appears a second time).

jv16 PowerTools 2009 1.9.0.528 Access violation.png

Then jv16 PowerTools 2009 1.9.0.528 quits, so the application itself doesn't appear.

Because of this I can't use jv16 PowerTools 2009.

How can I solve this?

m8r

The same problem occurs in Windows Vista too. The error is almost identical:

redseujac

Is it a "DEP" problem? if not...

what happens when you install the program as Administrator?

m8r

Exactly the same (I already was Administrator).

jv16

M8R wrote
Exactly the same (I already was Administrator).

Please use Right-Click > Run as administrator to run the program. In Vista it doesn't matter that you are logged in as the administrator, applications still do not get executed with administrator rights by default. And PowerTools needs the administrator rights to work correctly.

pascal

jv16 wrote
M8R wroteExactly the same (I already was Administrator).

Please use Right-Click > Run as administrator to run the program. In Vista it doesn't matter that you are logged in as the administrator, applications still do not get executed with administrator rights by default. And PowerTools needs the administrator rights to work correctly.

I have exactly the same problem in Windows XP SP3, logged in as Administrator (and with default DEP settings).

"Right-Click > Run as administrator" doesn't make any difference (but that's logical since I already was Administrator in Windows XP).

Previous versions of jv16 PowerTools work fine.

If I upgrade an old jv16 PowerTools installation the problem does not occur, and jv16 PowerTools 2009 1.9.0.528 starts normally, so to reproduce the problem use a clean install without any settings files

How can this problem be solved?

jv16

Pascal wrote

How can this problem be solved?

I'm hoping to fix this problem for the next released version. I was able to reproduce the problem myself once using Windows 7 beta yesterday but I didn't get all the debug data needed, and the problem hasn't since re-appeared.

pascal

jv16 wrote
Pascal wrote

How can this problem be solved?

I'm hoping to fix this problem for the next released version. I was able to reproduce the problem myself once using Windows 7 beta yesterday but I didn't get all the debug data needed, and the problem hasn't since re-appeared.

I can reproduce the problem always, as long as I do a clean install without any settings files.

It appears this problem has nothing to do with the used Windows version, since I have this problem in Windows XP, the topicstarter in Windows Vista and you in Windows 7.

pascal

Fixed a bug that could cause the product to crash with a "ntdll" error message right after execution.

Sounds good, I'll try again.

m8r

This bug seems to be fixed in version 1.0.9.531.