Proposal to update 3 text lines of jv16 PowerTools 2008

anselmo

Considering the Topic Forum's focus changed,

I propose to update 3 text lines of jv16 PowerTools 2008 relating to Live Support and Macecraft Forum.

First proposal:

Currently in the Help menu are present the two items "Visit online support forum" and "Live Support".

I propose replacing the item "Visit online support forum" with "Online Discussion Forum" (or "Online discussion forum") and move this item after "Live Support". :

In this way the order of the Help menu items is more rational: 8)

1- Handbook: information on the tools, the features and the usage of jv16 PowerTools 2008,

2- Live Support: technical support and customer care (orders, payments, licenses, product information),

3- Online Discussion Forum: reporting bugs, feature improvement ideas, feedbacks, discussions and more.

Help menu - Now and Proposal.png

Main window, Help menu - Proposal.png

anselmo

Second proposal:

I propose to update the text line of the Live Support window.

Current text: "Live Support feature allows you to start a real-time text chat with our support staff and ask any questions relating to us and our products."

Proposed text: "Live Support feature allows you to start a real-time text chat with our customer care staff, for technical support and any questions relating to us and our products. This service is available 24 hours a day, 7 days a week."

Green = added text; Red = removed text.

Live Support window - Now.PNG

Live Support window - Proposal.PNG

Note:

The new text is long 3 lines instead of two. :

For this reason, in my example, I have lowered the following texts: "Live support status:", "Server returned the following message:", "Online", "Offline", "(unknown)", "(Connecting to server to check...)" and "Busy, only available for customers".

I propose also to remove the brackets from the messages "(unknown)" and "(Connecting to the server to check ...)".

This is a "insignificant" proposal? : :

Live Support window, Message of wait - Proposal.PNG

anselmo

Third proposal:

I propose to update the text of Live Support icon in the "Informations bar".

Current text: "Enter Live Support to ask anything about our products from our support staff (Only available in English and Finnish at the moment)".

Proposed text: "Enter Live Support to ask technical support and anything about our products from our customer care staff (Available in English and Finnish)".

An alternative is: "Enter in Live Support to receive technical support from our customer care staff and ask anything about our products (Available in English and Finnish)".

Green = added text; Red = removed text.

Live Support icon text - Now and Proposal.PNG

anselmo

Obviously, these "simple" proposals are for jv16 PowerTools 2008 and not for jv16 PowerTools 2009!

For this reason, I have not inserted them in the Topic Ideas for PT 2009.

I do not propose to change or add features or tools, but only to modify 3 simple texts.

In this way, is more clear the difference between Live Support and Macecraft Forum. 8)

Note:

Sorry for "any" errors of grammar in the proposed texts... My English is very bad. :

What counts is the idea! :

Good work for the software development, jv16.