Licence licence

julsie

I have purchased an upgrade and has had multiple email's informing me that the licence code is being sent but I have not received an as yet. Now, when I tried to contact via the Internet site I am informed that my e-mail address is incorrect (the same e-mail address that the e-mails had been sent to) so it is impossible for me to communicate. How am I ever going to get the licence that I paid for?

delphi

http://www.macecraft.com/tracking/index.php and http://www.macecraft.com/resend_license/ don't work indeed.

What you could do:

- Check if the license is in your spam

- Ask Live support if they are online

- Create a ticket with your question on http://www.macecraft.com/helpdesk/createticket/

berny

Julsie wrote
I have purchased an upgrade and has had multiple email's informing me that the licence code is being sent but I have not received an as yet. Now, when I tried to contact via the Internet site I am informed that my e-mail address is incorrect (the same e-mail address that the e-mails had been sent to) so it is impossible for me to communicate. How am I ever going to get the licence that I paid for?

I got my licence key but encountered similar problem when subscribing for the Macecraft Newsletter

and also with "notify address" the in user control panel ... A couple of days ago i entered another email-account

and everything works fine now. Maybe something is wrong in the DNS otpions at the ISP ?

Did you enter and altenative email-acount when purchasing ?

I obtained my same key also on a Hotmail account.

Bernard ++

delphi

No, I did not enter an alternative e-mail account. But I did receive my license.

jepe

Hello,

Julsie wrote
...

Why double posting for the same question in another thread ? - see: http://www.macecraft.com/phpBB3/viewtopic.php?f=3&t=369

If you got the normal E-Mails from Macecraft - indicating that the license was sent, but the E-Mail with the license file - as attachment - not ; it seems to be clear that there is a problem with the SPAM-filter -

or of your security software or the one of your Internet provider.

And as you say, that you had allready "multiple E-Mails" from Macecraft about the license was send, this means you did multiple requests to resend the license. Therefor it seems logical to me that, now, they consider your E-Mail address as unvalid.

Or, you check your SPAM-folder and SPAM-preferences of your security software (as "Delphi" recommended) or you follow

the recommandations of Macecraft (and "berny") and create an alternative (and free) E-Mail adress:

We deliver the purchased licenses as an e-mail attachments.

For some reason, the clients of the American Online (AOL) and Comcast.net are experiencing major problems in receiving the license or any e-mails from us. This is most likely the result of very badly configured server-side anti-spam filter. We have tried to contact AOL and Comcast numerous times about this issue but so far with no reply.

This is why we are from now on requiring the clients of AOL and Comcast also to provide an alternative e-mail address. If you don't have one, you can easily get on from e.g. Yahoo.com.

Hope this would help definitly to resolve your problem.

Jean-Paul