Issues Removing AOL 9.0VR with jv16 PT 1.7.0.411

marah_marie

Highly edited by me since I first wrote it, to reflect changes from v.405 to v.411...

It's getting better with the updated versions: the Software Manager now finds and uses the AOL Uninstaller correctly for AOL versions 6.0, 9.0SE, and 9.0VR (the 3 versions I've tested so far) when doing a basic (not Custom--didn't test that) uninstall.

9.0VR installs 7 separate programs, and older versions of AOL install up to 15; I want people to be able to place checks next to all of them and remove them all at once, which the updated version of PT normally does.

It works when I try it with AOL 6.0 and 9.0SE; 9.0VR is the only version that gives me a problem.

I tried this in various combinations: by trying to remove all 7 programs at once, by trying to remove just 4 programs at once, and by trying to remove just one program at a time (with the AOL Uninstaller being the first one I chose to remove).

Update: I tried this with both v.405 and v.411; v.405 was the one that wouldn't let me uninstall but one AOL program at at time. .v411 will let me uninstall up to 4 programs at last check: AOL Uninstaller, America Online, Meta Streams,and RealPlayer SDK (I think they're all listed in the screen shot below) *but* (I keep editing this as I find out more) after it runs the AOL Uninstaller, it hangs on removing the other 3 programs.

Neither v.405 nor .v411 will not let me remove all 7 programs at once, either; it errors out with "Error: only one program can be uninstalled at a time" and hangs.

PT has other issues that worry me in the hands of less-than-competent users, so I'm holding off updating my tutorial for it for now...I'll be discussing the other issues soon in a separate post.

Here's a screen shot of the software group that causes jv16 to hang, if that helps shed any light...

jv16

marah_marie wrote

Neither v.405 nor .v411 will not let me remove all 7 programs at once, either; it errors out with "Error: only one program can be uninstalled at a time" and hangs.

The language file (English.lng) doesn't contain such error message, what error message do you exactly see?

Also, I added some debug code. If the problems also exist in the next version, please start the program in debug mode (create a file named "DebugMode.dat" to the installation dir of the application) and send me the debug log the application generates to the desktop. This way I can see exactly what goes wrong and most likely fix the problem.

marah_marie

jv16 wrote
marah_marie wrote

Neither v.405 nor .v411 will not let me remove all 7 programs at once, either; it errors out with "Error: only one program can be uninstalled at a time" and hangs.

The language file (English.lng) doesn't contain such error message, what error message do you exactly see?

Also, I added some debug code. If the problems also exist in the next version, please start the program in debug mode (create a file named "DebugMode.dat" to the installation dir of the application) and send me the debug log the application generates to the desktop. This way I can see exactly what goes wrong and most likely fix the problem.

Sorry, I was paraphrasing. The actual message word for word, is:

"Error: Selection of only one software from the list to which the software should be performed."

Normally that message should come up only when you run the Custom Uninstaller and attempt to remove more than one program with it at a time, but alas...

BTW, that's an English language file error, too. Better phrasing would be:

"Error: You may select only one program from the list at a time."

In English, we don't use "software" singularly in a sentence like that...generally speaking.