Newly Purchased License Problems

skinny51

Recently downloaded and installed trial version of jv16 PT 2006. With 11 days left on trial copy I purchased a single home user license (Feb. 14, 2006). Order number xxxxxx. Received e-mail from Macecraft with with License.xbin as an attachment. Using Outlook "Save Attachments", License.bin was located to C:/Program Files/jv16 Power Tools 2006 directory. Initial attempt to open the application brought up the password prompt and after entry of password the application opened with with my name at the top instead of Trial Version, then immediately the error message "The license you are using is no longer valid. Most likely the order was canceled or the license is stolen." popped up. Subsequent attempts to open Power Tools resulted in the error "Your license file is missing or corrupted. The program can't run without proper license." I then deleted License.xbin and just copied/pasted the e-mail attachment into the PT directory. The next attempt to open PT worked as it should. Close and reopen resulted in the same sequence of errors as previously described. Can anyone provide instructions to allow PT to run as it should with a properly purchased license?

Regards,

Skinny

redseujac

Please read this sticky:About questions and problems relating to licensing/upgrading :

skinny51

Having already read jv's sticky regarding licensing, and the member reply indicating delayed response from support@macecraft.com, I had hoped that someone here would have a speedy solution for my problem. I guess I'll just have to wait for an answer from support. Meanwhile a crippled, paid for program just sits and waits. :

Regards,

Skinny

skinny51

After waiting four days for a response from Technical Support (which I paid for by the way), I decided to try a fix on my own before my trial of PT ran out. I had hoped to get this licensing issue resolved soon so that I could request a license for RegSupreme Pro as well, since I was greatly impressed by both trial versions. As an aside, PT worked flawlessly as a trial, until the license issue reared it's ugly head.

After searching the Forums for users experiencing problems such as mine, I tried the following:

1. Uninstalled PT using its packaged uninstaller

2. Cleaned up the leftover reg. entries with RegSupreme

3. Deleted anything left in the jvPT 2006 directory, leaving empty directory

4. Re-booted

5. Located License.xbin in jvPT 2006 directory

6. Installed PT with original setup.exe (other attempts were made with fresh installers after following the above steps as well)

After each install, PT would open as expected and tools would run normally. Any attempt though to use the drop-down menus would immediately cause the GUI to freeze (grey out) with no selectable items or leave only the selected drop-down menu visible. Selecting anything visible with the mouse had no effect. The use of Task Manager to end process on jv16PT.exe was the only way to terminate the program. The next attempt to launch PT would result in the dreaded "Your license file is missing or corrupted, the program can't run without a proper license." error. I did notice on a couple of uninstall/re-install attempts that the file, License_fixed.xbin would appear in the main directory of PT, if that has any bearing.

It appears to me, with my limited experience, that the license I received was either corrupt or for another program. Using instructions given to another user with similar problems, I was able to use the File Tool after initial install of PT to determine the CRC-32 value of the license I received. If it is of any use, the value is 2627D78A.

I posted the results of my attempts in this topic rather than starting a new one since they correspond to the original problem. If it needs to be moved to another forum, maybe jv16 or another moderator could place it in the appropriate one.

I intend to send this information to Technical Support as well, hoping that a response will be soon in coming. I would really like to resolve the problem without requesting a refund for money spent on an inoperable program, since I am quite impressed with the software.

If any other users have experienced similar difficulties please feel free to post any fix/solution. I am willing to try anything at this point. :

Regards,

Skinny

jv16

I used the e-mail address on your profile and was able to locate your order, and the license file sent to you.

Actually, we have sent you two different license files. The CRC32 values of these files are:

F3FE1724

BD7F21B6

It seems the license file has been corrupted. I have now sent you a brand new, please let me know if it works or not.

skinny51

jv16,

The license file you sent me did the trick! PT 2006 works as it should. Actually received another file today from Support as a zip file. They suggested another uninstall/re-install, but after using File tool I found the CRC-32 checksum of this file to match one of the other corrupt files that were sent. Left well enough alone and deleted that one without following the instructions contained in the e-mail.

I have received so many License files and notifications of orders handled to two e-mail accounts, that I'm not sure that I've purchased only one bona-fide copy of PT 2006. My bank assures me that only one purchase has been posted to my account (as of Feb. 17) and have received only one order confirmation number (119200). Can this be confirmed by Macecraft? Who do I need to contact for confirmation?

One last question. How do I go about getting a license for RegSupreme Pro, version 1.4.0.48, now in its last four days of trial? The web site indicates that a paid for version of PT 2006 also entitles me to full licensed copy of RegSupreme Pro. I would certainly like to take advantage of that offer if possible. Please let me know how to proceed.

Thanks for all your help,

Skinny

tullik

skinny51 wrote
... One last question. How do I go about getting a license for RegSupreme Pro, version 1.4.0.48, now in its last four days of trial? The web site indicates that a paid for version of PT 2006 also entitles me to full licensed copy of RegSupreme Pro. I would certainly like to take advantage of that offer if possible. Please let me know how to proceed. ...

I don't know about the other questions, but if you place a copy of the good jv16PT 2006 license.xbin in the RegSupreme Pro directory, you should see your name in the RSP title bar.

Works for me and my license is from jv16PT 2005.

tullik

skinny51 wrote
... Actually received another file today from Support as a zip file. They suggested another uninstall/re-install, but after using File tool I found the CRC-32 checksum of this file to match one of the other corrupt files that were sent. ...

jv, it sounds like "Support" may have a corrupted license in one of their "for distribution" files ...

skinny51

tullik,

As stated here http://www.macecraft.com/comp_licenses/:

Note: The license of jv16 PowerTools 2006 will not work with RegSupreme or RegSupreme Pro at the moment. This issue will be fixed when the RegSupremes are next time updated. In the meantime, if you have purchased jv16 PowerTools 2006 and would wish also to use RegSupreme or RegSupreme Pro simply contact us and we can send you another license for them.

Who do I contact to obtain the correct license for RegSupreme Pro?

Regards,

Skinny :?

tullik

Thanks, I hadn't seen the appended "Note." Guess you'll have to wait for an answer from support or jv.

I'm just glad my old PT 2005 license still works ...

jv16

skinny51 wrote

Who do I contact to obtain the correct license for RegSupreme Pro?

I have now sent you a license for RegSupreme Pro.

jv16

skinny51 wrote

I have received so many License files and notifications of orders handled to two e-mail accounts, that I'm not sure that I've purchased only one bona-fide copy of PT 2006. My bank assures me that only one purchase has been posted to my account (as of Feb. 17) and have received only one order confirmation number (119200). Can this be confirmed by Macecraft? Who do I need to contact for confirmation?

Our system shows only one payment from you. Should there be any problem of double billing, we can always refund the double charge, but I don't see any such problem here.

skinny51

jv16,

Thanks for the rapid response with the RegSupreme Pro license file. No hang ups this time with licensing.

Also, I appreciate the investigation into the correct payment amount for product purchase. I guess some sort of snafu occurred when I enrolled in the online "Secure Card" program for MasterCard during checkout. That was where the double billing seemed to have shown up. As I stated my bank shows only one debit to my account from Macecraft, so I suppose all is as it should be.

One more word of thanks for the development of such great, user friendly and effective software. Your products are probably the best I have used to date.

Regards,

Skinny