Computer Crashes from JV16 Registry Functions

frankb

OS is XP Home, with Service Pack 2.

I've just downloaded the evaluation version of JV16 PowerTools 2006, and in trying the various Registry management & backup functions, find that my computer crashes (and then reboots) each time. This also happens when I do a manual Registry Export, so it may not be a JV issue. However, I thought I'd report it in case you have a suggestion.

Thanks!

tullik

FrankB wrote
OS is XP Home, with Service Pack 2.

I've just downloaded the evaluation version of JV16 PowerTools 2006, and in trying the various Registry management & backup functions, find that my computer crashes (and then reboots) each time. This also happens when I do a manual Registry Export, so it may not be a JV issue. However, I thought I'd report it in case you have a suggestion.

Thanks!

Do a right click on your My Computer icon, then select Properties-->Advanced tab-->Startup and Recovery Settings button, then uncheck "Automatically Restart."

When it crashes again, you should get a blue screen of death instead of a reboot. Perhaps info on the BSOD will help you search for a possible cause.

frankb

I followed your suggestion to shut off auto reboot; JV16 is suddenly running fine. So the problem lies elsewhere, I got a STOP message on the BSOD and will follow that up.

Thanks!!