Licensing problems (was: Here we go again)

yrag

This is a message I sent to 'Support'. It's reasonably self-explanatory ( bit of a rant actually):

“OK.. the first email didn't go because of short Subject line. Should have remembered that from the last time that it needs two words (why I have no idea) ...it's getting hard to remain civil and that didn't help.

Have jvpt2008. Bought jvpt2009 upgrade. Got license. Uninstalled 2008 and installed 2009. Input license. LICENSE CORRUPT. The 2008 license was a disaster and here we go again. Talked to 'Chat'... they said "create a ticket". What do they do...sell apples??? I blew in an image from this AM to get 2008 back the way it was. I'm not attempting the 2009 install again until SOMEONE tells me the license will WORK.

Thanks, Gary”

I get a page in IE telling me that Comcast probably won't let the 'Response' from Macecraft through. They give you a link to save just in case. Unless you save the tracking ID, link is worthless. Nice.

I’ve never had Comcast stop anything from Macecraft and my license and order confirmation received today was no exception. Begs the question as to what Support is doing differently that it has problems.

I love this software or I wouldn't have bought it (again) first day out, but this repeating "License fiasco" is coming real close to being a deal breaker.

Gary

osan

Same here, license corrupt. Tried downloading it again, same thing happened. Also jv16 2009 crashed the first time I started it. "Illegal memory access". Kind of disappointed. Maybe they put up an old alpha version on the web, and the real, debugged version is somewhere else. ;-(

waldorf

Same here, license corrupt. Tried downloading it again, same result. Also jv16 2009 crashed the first time I started it. "Illegal memory access". Resarted ok. Now if Macecraft can supply a valid license file... :?

rangerbob

How long did it take for the email with the license to be sent to you guys? It has been 30 - 60 minutes since I placed my purchase and I have not received anything back yet. Not even an email acknowledging my purchase.

osan

Took about 20 minutes here I guess.

madangler

Same here, invalid or corrupt license. Emails with link sent minutes after purchase, so that was quite good. Also tried Livechat to resolve problem but it shuts down window when you 'Submit'!

bornconfused

Own jvpt 2008, bought 2009 upgrade, finally received email for license download and did so.

Can't get jv16 Power Tools 2009 to recognize it. No indication that the license even exists.

After trying Desktop, installation directory, Autofind License, and then Install New License I finally got this little ditty;

"The following license file was found: “C:\Users|Larry\Desktop\license.xbin”, however, it is not a valid license file for jv16 Power Tools. Error message: Invalid or corrupted License file. If you have purchased a license, please contact Macecraft Software (http://www.macecraft.com) for a new license file."

I don't get it, after the utter disaster with 2008, I was just sure they'd get this one right BEFORE they released it, and maybe they have, but this doesn't instill a lot of confidence, in me at least.

Fercryinoutloud, if they can't even get a valid/uncorrupted license to us, how are we supposed to trust our registry to them?!?!? :

yrag

As a follow up:

Somehow I think the "License Problem" is the least of their problems....

Installed (trial) on 2 bench machines and got this on both:

: Failed to gain full read and write access to the system registry! Please verify the security settings of your system, this program cannot perform any registry features (for example the Registry Cleaner) without full registry access!

When that doesn't rear it's ugly head (and that's rare) you get a "Memory Access Violation" . Makes no difference what account is used to install, same result (Vista 32/64). No security software on either. Who beta tested this??

I'd send it to support, but frankly, if they had gone home, emailed for the license, downloaded and installed the app, applied the license and ran the program, they'd already know, so why bother.......

jv16

Ranger Bob wrote
How long did it take for the email with the license to be sent to you guys? It has been 30 - 60 minutes since I placed my purchase and I have not received anything back yet. Not even an email acknowledging my purchase.

We have had a major rush of order due to the release of PowerTools 2009, this has caused some delays to the order handling, I'm afraid. We have got some extra power behind the order handling process and everything should be fine now.

rangerbob

jv16 wrote
Ranger Bob wroteHow long did it take for the email with the license to be sent to you guys? It has been 30 - 60 minutes since I placed my purchase and I have not received anything back yet. Not even an email acknowledging my purchase.

We have had a major rush of order due to the release of PowerTools 2009, this has caused some delays to the order handling, I'm afraid. We have got some extra power behind the order handling process and everything should be fine now.

I hope so but when I checked on my order id it says it is waiting on payment but when I made the purchase the screen said it was complete and said the payment had been accepted. I have tried using Live Chat which seems to not be working and I have sent in a ticket on the problem. It seems every year I have problems like this and I don't understand why it should be so difficult to accept payment and send out licenses. Other companies don't seem to have a problem.

jv16

Ranger Bob wrote

I hope so but when I checked on my order id it says it is waiting on payment but when I made the purchase the screen said it was complete and said the payment had been accepted.

In such case there was something wrong with the communication between the payment processor and our server, in other words, we didn't get the automated information of your payment.

Could you tell me what payment method did you use, swreg.org, luottokunta or paypal? Also, if you could PM me your order number or email address I could manually have the status of your order checked.

jv16

yrag wrote
As a follow up:

Somehow I think the "License Problem" is the least of their problems....

Installed (trial) on 2 bench machines and got this on both:

: Failed to gain full read and write access to the system registry! Please verify the security settings of your system, this program cannot perform any registry features (for example the Registry Cleaner) without full registry access!

Have you tried to open the program with Right-Click > Run as admin?

When that doesn't rear it's ugly head (and that's rare) you get a "Memory Access Violation" . Makes no difference what account is used to install, same result (Vista 32/64). No security software on either. Who beta tested this??

If you wish to see what was done to beta test this product, please feel free to browse the Beta Testing section of this forum.

I'd send it to support, but frankly, if they had gone home, emailed for the license, downloaded and installed the app, applied the license and ran the program, they'd already know, so why bother.......

Of course, this problem is not generic, not all users are experiencing it.

jv16

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yrag

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biffo

: Same problems here too. License file rejected as corrupt or invalid. Also had the program crash on first run. Re-downloaded file and tried procedure again twice. Given up now.

cloq

Same problem here.

Crashed application on first install.

Ran it again and tried to import/install license file and program said it found the license file but was invalid/corrupt and to contact Macraft. I importing license file from my desktop and my documents folder.

Fudge.

Vista x64 Business Ed. (Full admin. UAC is off)

jv16

An updated version of the product with a version number of 1.9.0.524 was released two minutes ago. It should address the crashing problem and the licensing problem.

Please let me know if updating the product works.

bornconfused

jv16 wrote
An updated version of the product with a version number of 1.9.0.524 was released two minutes ago. It should address the crashing problem and the licensing problem.

Please let me know if updating the product works.

No, it does not.

Here's what I get now, and that's all I get. Program will not start.

jv16

bornconfused wrote
jv16 wroteAn updated version of the product with a version number of 1.9.0.524 was released two minutes ago. It should address the crashing problem and the licensing problem.

Please let me know if updating the product works.

No, it does not.

Here's what I get now, and that's all I get. Program will not start.

Have you tried Help > License Information > Autofind a license?

bornconfused

jv16 wrote
bornconfused wrote
jv16 wroteAn updated version of the product with a version number of 1.9.0.524 was released two minutes ago. It should address the crashing problem and the licensing problem.

Please let me know if updating the product works.

No, it does not.

Here's what I get now, and that's all I get. Program will not start.

Have you tried Help > License Information > Autofind a license?

As I said, it will not let me past the "Your thirty days are up, Buy Now" screen! So no, I did NOT try "Autofind"!