License not found?

llindenb

All of a sudden I’m getting the message that my license is not found (I’ve purchased two or three lifetime licenses so far). I’ve tried resetting jv16Powertools (I’m on 7.7.0.1532) on the My Account page and reactivating it but I continue to get the same error.

jv16

Are you using the same email address and same name with the same spelling that you used when buying those licenses? If you are, please contact our support with the details (i.e. your name and email address) and we will sort it out for you. We will naturally honor all lifetime licenses.