file deleter not working

csgalloway

jv16 wrote

CSGalloway wrote

CSGalloway wrote

Is it possible to get build 7.5.0.1463 please?

https://jv16powertools.com/downloads/old/

does not list verion numbers.

It does list version numbers but sadly the default view doesn't have enough space to show the full file names, which is why the build number isn't fully visible in this listing. This listing view is provided by the web server, so there is not really anything we can do about this.

You can see the full version number if you keep the mouse cursor over the filename, the popup message and/or the browser's status bar shows it fully.

PS. Does this mean that uninstalling and reinstalling the latest version did not solve the issue?

I am still receiving this "I can see from the screenshot that you are also being affected by the cache files being out of sync problem, which causes all the buttons to display "SharedButtons" text."

I did the following:

1- uninstalled .1463

2 - rebooted

3 - checked C: drive for any folder with "*jv*" and duid not find any

4 - installed .1463 - from link herein.....

5 - rebooted

6 - added my registration info to jv16PT

7 - rebooted

8 - ran PT and went to file Deleter and the buttons still showed SharedButtons...

jv16

I sent you a forum Private Message.

csgalloway

jv16 wrote

I sent you a forum Private Message.

The Shared button things is no longer occuring.

However, the files are still not being removed.

csgalloway

CSGalloway wrote

jv16 wrote

I sent you a forum Private Message.

The Shared button things is no longer occuring.

However, the files are still not being removed.

Any further ideas about why the files are not being deleted please? Or how I can help debug what is wrong?

jv16

Can you try to use the File Deleter to delete some other files, that is, files stored in entirely different folder?

If this works, then we know the problem is relating to some specific files only.

csgalloway

jv16 wrote

Can you try to use the File Deleter to delete some other files, that is, files stored in entirely different folder?

If this works, then we know the problem is relating to some specific files only.

I tried to delete other files in C:\Backups\ and that worked.

If I have it reboot - then sending you the task list would not be helpful?

jv16

Can you delete the mentioned files with the normal Windows file explorer?

csgalloway

jv16 wrote

Can you delete the mentioned files with the normal Windows file explorer?

Yes I can delete the first file in thursday.txt - but I can not restore it from the Recycle Bin but can move it from RC to a folder on the desktop.

csgalloway

CSGalloway wrote

jv16 wrote

Can you delete the mentioned files with the normal Windows file explorer?

Yes I can delete the first file in thursday.txt - but I can not restore it from the Recycle Bin but can move it from RC to a folder on the desktop.

Any further ideas ?

jv16

I'm afraid not. We cannot reproduce the issue, so I don't really know how I could fix it.

csgalloway

jv16 wrote

I'm afraid not. We cannot reproduce the issue, so I don't really know how I could fix it.

I can reproduce it EVERY time I use jv16 PT......

Please find attached the TCMD Tasklist output. Are you familiar with TCMD / TCC?

jv16

It seems that the files you are attempting to delete are protected against deletion by some means that the File Deleter cannot undo. I'm afraid I can't fix the issue unless there is a way to reproduce this in, for example, an install fresh Windows system so I can test and study it.

csgalloway

jv16 wrote

It seems that the files you are attempting to delete are protected against deletion by some means that the File Deleter cannot undo. I'm afraid I can't fix the issue unless there is a way to reproduce this in, for example, an install fresh Windows system so I can test and study it.

Is there a log file where I can view the return/error codes? I don't understand why I can delete a file in Windows Explorer but not with File Deleter?

jv16

I could build a special version that has more logging enabled for this tool. If I do that, would be you be willing to run that and send me the log file?

csgalloway

jv16 wrote

I could build a special version that has more logging enabled for this tool. If I do that, would be you be willing to run that and send me the log file?

Yes - I am more then 100% willing to do almost anything to help solve this issue - maybe less then doing a fresh OS install.....

jv16

Thank you! I shall try to have a private test version ready for you tomorrow. It doesn't attempt to fix the issue yet, but it will create a log file so I could try to see what causes this.

jv16

I sent you the test version via a forum Private Message. Thank you for your help!

csgalloway

jv16 wrote

I sent you the test version via a forum Private Message. Thank you for your help!

I sent you a forum private message.....

jv16

I believe I may have found something. I sent you a new test version via a forum Private Message. It attempts to fix this issue. Please let me know how it goes. Thank you!

csgalloway

jv16 wrote

I believe I may have found something. I sent you a new test version via a forum Private Message. It attempts to fix this issue. Please let me know how it goes. Thank you!

I have replied to your private forum message (PFM) .....

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