This is an almost impossible problem for JV16 to repair.
It could be hardware or windows driver or settings.
As previously posted, you need to check Device Manager for outdated/missing drivers and power settings.
Plus use diagnostic tools like MSinfo32 (from admin command prompt) , USBTreeView etc to determine if it might be a hardware problem.
Dirty USB sockets, faulty USB cables, overloaded motherboards, can all cause problems.