McAfee Total Protection stops the installation of jv16

tmichalak1969

Hi,

I am new to the forum and have tried to find any messages on the similar problem I have. I have found nothing so here I am opening a new topic.

I have been using jv16 Power Tools for a while. So far so good. No issues. Yesteday I tried to install an update 6.1.0.1203 but my antivirus software McAfee Total Protection has interrupted the installation and put the jv16 file in the quarantine (isolation) and apparently identified it as a virus. So is there anything I should do at the jv16 end? Or do I have to change something in the McAfee?

I appreciate your assistance.

Regards

/TM

redseujac

Try to remove the file from quarantaine and add it to the exclusion list of McAfee Total Protection.

Please, don't post duplicates, i.e. same post at different threads.

cousintim

I summited a Zendesk case (26548) with a screenshot showing that McAfee Total Protection deleted jv16pt.exe during a system-initiated Quick scan. I added it to my Exclusions list, but it seems to have been deleted again. The threat code was TIE/Suspect!DB41B616DB67.

jv16

Thank you for letting us know! Unfortunately, sometimes anti-virus products have false detections, such as this one. Our product naturally does not contain anything dangerous but sometimes false detections such as this one happens. Usually the anti-virus product vendors fix these issues quite fast. Let's hope that is the case again here.

csgalloway

cousintim wrote

I summited a Zendesk case (26548) with a screenshot showing that McAfee Total Protection deleted jv16pt.exe during a system-initiated Quick scan. I added it to my Exclusions list, but it seems to have been deleted again. The threat code was TIE/Suspect!DB41B616DB67.

Having free time - I did a google search for "TIE/Suspect!DB41B616DB67" and all I saw was pictures..... Are you sure the quote is exactly correct?

dougstand

I had the same issue with the most current (7/3/21) version of McAfee Total Protection isolated and quarantined jv16pt.exe, which McAfee had not previously done. JV16 is at build 6.1.0.1203. It seems true that McAfee's Settings/quarantined Items section has to have jv16pt.exe added to its exceptions list in the Real-Time Scanning section after first getting the app Restored by McAfee's quarantine tool. I'm using Win7 Pro and McAfee v16.0 R31. I made a note of steps I took to resolve this (below), at least on my platform.

Issue was brand new. Since recent JVT update, I'd had no problems using it. Then.....

JVT would not start because its executible had been taken out of JVT folder and was quarantined by McAfee. Rechecked virus scan to be sure; presumed that this was a false positive by McAfee.

Resolution Steps (my example was using Win7 64-bit, signed on as Admin):

1. First make sure McAfee has done a scan of the files on the PC. It should be clean, or fix it first. Then...

2. Open McAfee Settings / Quarantined Items, find the jv16pt.exe file in the Quarantined Items box, highlight it and click the "Restore" button. The program will be put back - but DO NOT start it yet.

3. Find your JV 16 Power Tools folder, usually inside C:\Program Files (x86)\JV 16 Power Tools. Verify that jv16pt.exe is back there. Now you know how to find it.

4. Click the Settings gear in upper right of McAfee Settings to open the menu showing the list of McAfee tools. Select the Real-Time Scanning choice to open it. It should be ON. You want to get McAfee to note jv16pt.exe as an "Excluded File" so McAfee scanner will not identify it as needing quarantine. Click the "Add File" control. The "Add file" browser window will open. It looks like a regular Explorer file and folder browser.

5. The goal is to show the browser your jv16pt.exe file by browsing to its location and clicking on it so it appears in the "File Name" strip, and then clicking Open. The file jv16pt.exe should then be shown in the Excluded files box. Verify that. McAfee will now remember your choice.

6. Close the McAfee Settings windows and resart jv16 Power Tools. It now works, and you're done.

jv16

Thank you for letting us know! Unfortunately, sometimes false positive detections like this by anti-virus products happen. All we can really do is to report them to the anti-virus product author, McAfee in this case, and ask them to fix it. Usually they are rather fast to fix these issues, so I am hopeful they will fix it soon in this case, too!

cousintim

CSGalloway wrote

cousintim wrote

I summited a Zendesk case (26548) with a screenshot showing that McAfee Total Protection deleted jv16pt.exe during a system-initiated Quick scan. I added it to my Exclusions list, but it seems to have been deleted again. The threat code was TIE/Suspect!DB41B616DB67.

Having free time - I did a google search for "TIE/Suspect!DB41B616DB67" and all I saw was pictures..... Are you sure the quote is exactly correct?

The threat code is correct. Perhaps it's unique to my install.

cousintim

I installed Build 1216 and McAfee removed jv16pt.exe from my Excluded Files list because the file "has been changed."

McAfee File Removal.JPG

jv16

Perhaps because jv16 PowerTools was just updated with a new version? If you have automatic updates enabled, you may have received the update automatically.

dougstand

After uninstalling the previous version of JV16, I rebooted Win7 and installed the latest, v6.1.1.1216. I opened McAfee and removed JV16 pt.exe from the Real-Time Scanning quarantine exception list. Then I booted the new JV16 version. It started fine - yes, I did need to reinsert my Reg info. but McAfee no longer quarantined jv16pt.exe, so all is well at this point.