Potential bug (compatibility with Macrium Reflect)

doctor9fan

I’ve had to uninstall JV16 due to a major problem with it & Macrium Reflect premium.

Their changed block tracker is removed/turned off after running JV16. After cleaning I restart & it’s there but restarting again CBT is missing. I have to turn it on, then restart the pc again then run a backup to reactivate it.

I’ve added Macrium, Reflect, changed block tracker & mrcbt.sys to the exclusion list & there doesn’t seem to be anything listed when scanning but something is being removed.

doctor9fan

Completely uninstalled JV16 & reinstalled, so far all seems fine apart from the speed aspect of the new build.

doctor9fan

Had to remove JV16 again as problem reoccurred.

I’ll await until the new release before trying again.

ser-volk

Thank you for posting. I'm using macrium too.

It seems this "jv16 power tools" is not for me anymore :(

Waiting for the answer.

doctor9fan

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redseujac

Doctor9fan wrote

...

I have heard on this forum that there’s a new revamped version (built from the ground up?) due for release this month. This may change though.

Built from the ground up? That would surprise me a lot, if you consider how many months (a year?) they needed to arrive at the actual (bad) version...

This is what jv16 wrote:

jv16 wrote

...

We will address the performance with the next build, which is going to be a huge update. The biggest update of this year, including major user interface updates. Thank you!

In my opinion this does not mean "built from the ground up".

mihaibarbulescu

Doctor9fan wrote

I’ve had to uninstall JV16 due to a major problem with it & Macrium Reflect premium.

Hello,

First of all, I would like to personally apologize for a lack of reply to this thread from our support staff. We have been experiencing some inconsistencies in this area of the business lately. We expect this to get back to normal operating pace before the end of the year.

For future reference, please open a support ticket with us at https://macecraft.zendesk.com/hc/en-us/requests/newhttps://macecraft.zendesk.com/hc/en-us/requests/new for any bug reports that require our lab to investigate.

Going further, I have added this possible compatibility issue with Macrium Software to our internal task management system and I will personally see to it that it is being tested and, if confirmed, a fix implemented.

Depending on the test results, I will make sure to keep you guys updated here with a reply.

Your feedback and reports are priceless for us and I would like to kindly as that you continue to help us by being brutally honest in your notifications and keep writing to us via either the forums or by opening a support ticket at the link included above.

Thank you!

doctor9fan

I also sent a support request but no reply.

In any case the problem no longer seems to be occurring.

mihaibarbulescu

Doctor9fan wrote

I also sent a support request but no reply.

In any case the problem no longer seems to be occurring.

I can confirm that I have tested myself in our lab today and after using System Cleaner from jv16 PowerTools version 5.0.0.939, Macrium Software's Reflector CBT is still Enabled (good).

I find it weird that you send a support request and received no reply. Please send me a forum private message with your email address, I would like to search the support tickets database for your ticket and see what happened.

Thank you!

doctor9fan

I didn’t receive conformation of the support request so it may not have gone through.

The CBT problem didn’t appear after running JV16 & is fine after a restart of the PC but appeared after a second restart.

I’m happy to say the problem no longer occurs & as there’s been several updates to Macrium which included fixes for mrcbt.sys file I would say the problem was on their end even though support couldn’t find any problems when I reported it.

doctor9fan

A more major bug has been discovered when using 20H2 (Oct) update.

JV16 doesn't open but is show within the task manager as running but is shown as very high usage.

I've uninstalled & reinstalled several times using Revo but eventually it happens again.

Removed until a fix is issued.

JV16.jpg

jv16

We have investigated both of these issues but so far we have not been able to reproduce either of them. We have done multiple tests by installing jv16 PowerTools to different Windows with Macrium software and there has never been any issues detected in our tests. It seems to be a very rare issue, and not a general compatibility issue affecting every Macrium software user.

Nevertheless, we are trying to fix them for the next build.

doctor9fan

The Macrium bug has been remedied. Even though Macrium support were convinced the problem wasn’t with their software there has been several updates released which had fixes for the changed block tracker. The problem was fixed with the last update.

However there’s now a problem with JV16 taking minutes to open after the latest update. It’s running under task manager but is not opening the program.

doctor9fan

The problem with the program taking 5 minutes to open after cleaning & restarting the laptop is still occurring. Is there any update on whether this can be replicated?

jv16

This issue should be fixed in today's release. ETA: One hour 8)

doctor9fan

Thanks you. I can confirm the bug has been fixed. :)

jv16

That is very good to hear, thank you so much for your patience!