Account doesn't works

lothar_1954

Hi, since some weeks I cannot log into the mainpage of jv16PowerTools. Neither my password nor my mailadresse will be accepted. The support (Stefan and Zendesk) no longer answer at all. Does anyone have some idea? Thank you.

redseujac

I had a similar issue.

I couldn't login through Firefox browser and my account data were always rejected.

I tried via Google Chrome and there it worked.

adamjv16

Hi both, Adam here from Macecraft.

I've just been notified about this thread and understand there's some confusion over the account section on our website.

Since we moved to the new site we now have a WebStore which uses the WooCommerce system.

This is simply an account section for those users who have purchased a subscription of the new version of jv16 PowerTools since we moved to the new website and handles billing information.

It has nothing to do with you licensing or license key, which is simply your name and email entered at time of purchase.

For licensing issues. please use the support ticket system as we have always offered. details of which can be found here: https://jv16powertools.com/support/

I hope this clears things up, but feel free to post here if this hasn't answered your issue correctly and I'll follow up.

Thanks, Adam.

redseujac

Lothar_1954 wrote

Hi, since some weeks I cannot log into the mainpage of jv16PowerTools. Neither my password nor my mailadresse will be accepted. The support (Stefan and Zendesk) no longer answer at all. Does anyone have some idea? Thank you.

What do you mean with "mainpage of jv16 PowerTools"? Mainpage of the program itself? Doesn't the program accept your license data (email adress end/or password)?

lothar_1954

The mainpage: https://jv16powertools.com/

and yes, this page doesn't accept my email to login since some weeks. Now I try it with another browser.

lothar_1954

in edge there is no login

lothar_1954

also in Chrome I do not find any login-button

lothar_1954

the same thing in browser BRAVE -- is this the end of jv16powertools?

redseujac

Why would you want to have a login button at the main page?

At the forum page there's a login.

adamjv16

Hi Folks, Adam here.

I've noticed there is some confusion about logging "into' the website.

Your Forum login remains the same as always, we have a login for our web-store for those that have purchased a 1 year subscription, where they can manage renewals but that has nothing to do with your jv16 PowerTools license, not the forum.

If anyone is having other troubles related to this, let us know here and I'll assist with helping further.

Cheers.