jv16 5.0.0.468 "Starting..." hangs

sjvoss

Just downloaded production release 5.0.0.468, installed clean on Windows 10 Pro system, found license. Scan runs quickly, but Uninstaller and System Cleanup hang when "Starting..." message is displayed. After 15 minutes, still no work in progress. Malwarebytes set to Allow the entire new jv16 PowerTools folder. On 2nd desktop machine, everything ran perfectly fine.

Have tried uninstalling, rebooting, to no avail. Suggestions?

Thanks in advance...

eaglelake

Similar problem on one computer, but successful installation and function on two other computers all running Windows 10. Have uninstalled completely and restarted followed by reinstalling and still hangs on "Starting" phase, even with only selecting a few items to be cleaned in registry.

pimmetje

I have the same problem.

The pc of a friend is hanging after starting the cleaning.

On my own pc (W10, v. 1909) everything is working well.

Uninstalling and reinstalling gave the same result.

The old Powertools have been used 2 times and were working fine.

This program has been removed before installing the new version.

It's a new pc with until now only Word, Excel and Thunderbird installed.

If you have any idea, thanks for your suggestions.

doctor9fan

+1 from me too.

It’s taking far too long to actually begin the scanning phase. I understand it has to create a restore point but not for 15 minutes.

eaglelake

In my case in which two of four computers would become "non-responsive" when the "repair" phase initiated were due to the anti-virus program Bitdefender, which both had installed. When I temporarily stopped the anti-virus program, the new version worked fine. Congratulations on providing a much robust version.

ddetaey

Same problem here

redseujac

eaglelake wrote

In my case in which two of four computers would become "non-responsive" when the "repair" phase initiated were due to the anti-virus program Bitdefender, which both had installed. When I temporarily stopped the anti-virus program, the new version worked fine. Congratulations on providing a much robust version.

Is jv16 PowerTools added to the exclusions of Bitdefender? Yet, this is recommended.

Especially the files jv16pt.exe and Autoupdater.exe should be added to those exclusions.

ngc94227

I experience the same problem. Installed version 468 as well as 438, so I didn´t overwrite 438.

438 is functioning well, whereas 468 hangs while cleaning.

Kind regards,

ngc

P.S. I don´t use a specific Antivirussoftware. Windows internal-one.

azcoyote

Same issue running 468 after if had to remove 468 and 438 that I originally failed to uninstall originally. After what appeared to be a complete uninstall of both versions, I reinstalled 468 and it finally recognized me as a Platinum VIP licensee. I then ran the program once and it cleaned things up.

A few days went by until tonight, when I decided to run it again. It found 2900 errors and when I asked it to start the fix, the program windows dimmed a bit and the circulating BUSY cursor continued until I forcibly terminated the program.

While I shouldn't have had to, I ran it again after a reboot with Windows Defender OFF. Same outcome.....application hangs.

ngc94227

Because I never had problems regarding Windows Defender was interfearing JV Powertools,

I didn´t disable it. But now to my surprise it actually did the job.

So, I have no idea why it doesn´t work in 468, but did in all previous releases.....

Kind regards,

ngc

sjvoss

And very weirdly - when I returned to this machine's jv16 after forgetting for a week, it worked fine. Perhaps the latest Win10 update fixed something behind the scenes. And this laptop is an i5, compared to my desktop PC's i7, so the processing performance might have contributed. Anyway, it seems to be working fine now.

jv16

Can someone who experiences this problem send us the Debug data? (Instructions how to do so here: https://jv16powertools.com/forum/viewtopic.php?f=45&t=6101)

With the debug data, I could see exactly what is the problem and fix it.

jv16

Also, more importantly, does this still happen with the latest version (which is 5.0.0.484)?

razorflash

Same failure to me "Starting..." runs forever. The uninstall feature is obsolete, at least for residuals. Trying to uninstall residuals in my registry. Many leftovers within Appdata/local , Appdata/roaming. Seems that earlier incomplet uninstalls jv16 powertools cannot handle these situations. Can anitvirus/firewalls setups affect this feature?

jv16

razorflash wrote

Same failure to me "Starting..." runs forever. The uninstall feature is obsolete, at least for residuals. Trying to uninstall residuals in my registry. Many leftovers within Appdata/local , Appdata/roaming. Seems that earlier incomplet uninstalls jv16 powertools cannot handle these situations. Can anitvirus/firewalls setups affect this feature?

What version of the product are you referring to? Version 5.0.0.468?

doctor9fan

I uninstalled the old version with Revo, restarted PC, run CCleaner & installed the new version, all worked fine the first few times of running JV16 but now it’s back to sticking on the ‘scanning’ screen, I leave it & it eventually completes but I receive no confirmation that cleaning has occurred nor a screen asking me to restart.

The last few times I’ve run the program it has messed up AdGuard where it would not start.

AG is added to my ignore list.

JV16 is added to the ignore list of Windows Defender & MalwareBytes.

jv16

Doctor9fan wrote

I uninstalled the old version with Revo, restarted PC, run CCleaner & installed the new version, all worked fine the first few times of running JV16 but now it’s back to sticking on the ‘scanning’ screen, I leave it & it eventually completes but I receive no confirmation that cleaning has occurred nor a screen asking me to restart.

The last few times I’ve run the program it has messed up AdGuard where it would not start.

AG is added to my ignore list.

JV16 is added to the ignore list of Windows Defender & MalwareBytes.

What version of jv16 PowerTools is this? Could you send the Debug Zip file?

doctor9fan

jv16 wrote

Doctor9fan wrote

I uninstalled the old version with Revo, restarted PC, run CCleaner & installed the new version, all worked fine the first few times of running JV16 but now it’s back to sticking on the ‘scanning’ screen, I leave it & it eventually completes but I receive no confirmation that cleaning has occurred nor a screen asking me to restart.

The last few times I’ve run the program it has messed up AdGuard where it would not start.

AG is added to my ignore list.

JV16 is added to the ignore list of Windows Defender & MalwareBytes.

What version of jv16 PowerTools is this? Could you send the Debug Zip file?

5.0.0.468

Do I post the debug here?

jv16

Doctor9fan wrote

jv16 wrote

What version of jv16 PowerTools is this? Could you send the Debug Zip file?

5.0.0.468

Do I post the debug here?

I'd recommend you to update to the latest version first. Currently 5.0.0.513 is the latest version. Simply download and install this version over the old one, nothing else is required.

doctor9fan

I’ve updated & while it doesn’t freeze on starting it now does @ 81% cleaning. I had to leave the pc as it was taking so long. It hadn’t moved for over 5 minutes.