Migration from jv16pt X to jv16 PT (Ver. 2018) went wrong.

madsirr

Good day,

(I am currently running Windows 7 Pro, 64-bit on a Dell Latitude 6430 laptop with 16GB RAM and 500 GB SSD)

On January 13th, I tried to migrate from jv16 PowerTools X to jv16 PowerTools (v.2018). After complying with the installer's request to delete the older version and still during the actual update, I had to abort the update routine. On January 16th I tried to complete the update.

Only after completion and checking the results, I found that there were now 2 folders for jv 16 in the folder "Program Files (x86)": one was named "jv16 PowerTools X" and the other "jv16 PowerTools" ( The latter being created at my second attempt to install.)

Directories comparison.png

In each folder and its sub-folders, there are parts of the newly installed version, but neither folder holds the complete and fully functional version...

In the Windows Programs database, there are now 2 entries, one for either version.

I know I created this mess myself, but what will be the best approach to re-organise this, without losing my Platinum VIP subscribers details?

Windows Programmes database.png

I appreciate your help. Thank you very much in advance.

Rob

mihaibarbulescu

Hello and thank you for reaching out to us!

As the update process was forcefully interrupted, something clearly went wrong and neither products seem to work at this time on your system.

In this case, I could suggest that you go ahead and simply delete both folders from your Program Files. Once done, go to https://www.macecraft.com/download/https://www.macecraft.com/download/and download the latest version of jv16 PowerTools.

With the latest product installer downloaded, please start and finish the setup process of the latest version on your system.

Once done, run the Clean and Speed Up My Computer tool from jv16 PowerTools > Main Tools section. That should ensure that there are no unassociated leftovers in your registry from any old(er) version(s) of the product as well as any other junk or leftovers from other 3rd party software.

Please let me know if this worked for you.

Thank you!

madsirr

Dear Sir,

Thank you for your advice. I will try this today or tomorrow.

Just one question before going ahead: I currently have a Platinum VIP License, but I imported and injected it straight from the website into the application. (I never wrote down the actual product key.)

Are there files I need to retain in order to preserve the product key for future utilization?

Kind regards and have a pleasant weekend.

Rob

jv16

There is no need for any license keys or such. Simply install the version of jv16 PowerTools you wish to use (either version X or the 2018), after the installation, open the program's "My Account" or "Find My License" tool and enter your name and email address and the program will automatically locate your license information from us and convert to the full version matching your license.

doctor9fan

MadsirR wrote
Dear Sir,

Thank you for your advice. I will try this today or tomorrow.

Just one question before going ahead: I currently have a Platinum VIP License, but I imported and injected it straight from the website into the application. (I never wrote down the actual product key.)

Are there files I need to retain in order to preserve the product key for future utilization?

Kind regards and have a pleasant weekend.

Rob

Just save the license.dat file from the old version & then paste it into the new version's folder.

jv16

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madsirr

Dear jv16 and Doctor9fan,

Than you so much. I really appreciate your help.

I will retain the license.dat file being better safe than sorry and probably give "My account" or "Find my license" a go.

Have a good weekend.

Cheers,

Rob

doctor9fan

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