A DISASTER!!!

rlondon

I downloaded and installed the JV16 Powertools 2017, and now the computer is a disaster. I get my desktop (in which I have programs to run) but can't get to the Windows view, can't pull up the task manager (says device is not ready), can't do anything in the computer control window, the restore points are all gone, etc. The only thing I can run is the browser. WHAT A MESS!!!!!! Any ideas?????

redseujac

What did you do exactly? Your computer can't be "a disaster" by just installing the program without running any tool?

Please give step by step information.

rlondon

I ran the install and everything ran perfectly fine. I went into the program and ran the clean up the system with the restart - with maximum safety. After it restarted everything looked fine. On the restart, it went to my desktop, as normal. But then I couldn't get into the Windows screen. I had some programs on my desktop such as my browsers, kindle, word, and the JV powertools. Those programs worked, except when I try to start the JV powertools (hoping it can correct something), it comes back and says "device not ready". But now I can't get into the windows screen, my sound is gone, it can't do a system restore, it can't do a recovery. Basically, all my computer can do is get on the internet. I'm not a novice at this thing and I've never seen such a screw up by installing your program.

redseujac

Had you told the tool to create backups before teh cleaning started?

ironpro

I had the same problem. have to go back to my backup point from 2 day's ago. No more JV16 for me. I love the tool, but 2017 is a disaster. :

mihaibarbulescu

RLondon wrote
WHAT A MESS!!!!!! Any ideas?????

Have you opened a support ticket with us? If not, you can do so here: https://macecraft.zendesk.com/hc/en-us/requests/newhttps://macecraft.zendesk.com/hc/en-us/requests/new

If already done, please send me a forum private message with your ticket number and I will make sure to speed up the investigation for the technical reasons behind your local mess.

I am sure we can get to the bottom of this as I doubt that your actual mess is caused by jv16 PowerTools 2017 alone.

mihaibarbulescu

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ironpro

Thanks for your comment on this. But the only thing I did was upgrade to 2017, run the thing for cleanup, after that , he ask for a reboot. the rest is already explained. it looks like the cleaning of 2017 is very drastic ..

mihaibarbulescu

ironpro wrote
Thanks for your comment on this. But the only thing I did was upgrade to 2017, run the thing for cleanup, after that , he ask for a reboot. the rest is already explained. it looks like the cleaning of 2017 is very drastic ..

No problem.

This is what we can do to help, please see below for what we need first from your side.

Please do this:

1. Install jv16 PowerTools 2017 again, you can download it from https://www.macecraft.com/download/https://www.macecraft.com/download/

2. Run the Clean and SpeedUp My Computer tool with default settings (as is). When presented with the scan results, please STOP and see the next point

3. When presented with the scan results, instead of cleaning anything, simply close the program

4. Go to C:\Program Files (x86)\jv16 PowerTools 2017 and pack the "Backups" folder found in this folder path as a ZIP or RAR archive

5. Upload the resulting Backups archive to https://wetransfer.com/https://wetransfer.com/

6. Send me a private message on the forum with the resulting https://wetransfer.com/ link to download the archived Backups folder

Important:

Please do not post the download link of your Backups folder archive on the public forum as this folder may contain private data relating to your operating system and software environment (privacy concerns).

Once we have your Backups folder, we can take a closer look if there are any false positive flags by jv16 PowerTools for any files or registry keys found in your specific environment.

laozisailor

This comment comes through an old Vista system I have.

I have opened a support request BUT there is NOTHING I can add other than I have no access to anything

to add a reference to a post with additional details

More details in https://www.macecraft.com/forum/viewtopic.php?f=45&t=5871