Corel Wordperfect (Was: SERIOUS PROBLEM)

robert1a2b

After all the bouquets, earlier, I've run into a serious problem. A problem which has never happened before. My Corel Wordperfect Office X8 will not open files, any of its files, after running "2017" in default mode. The WP program runs but will not open saved files. This is very serious. (Windows 10, 64bit) In scanning the results of the Fix & Repair and Reg Cleaner operations, yesterday, I didn't see anything unusual. Just a huge amount of errors, which all appeared normal. What went wrong ???

I've run "defrag" and "chkdsk" in manual mode and although problems were found (this is normal), this did not cure the problem.

I also have CorelDraw but haven't checked it yet.

NOTE: The 5, or more, restarts were done after JV16 Power Tools 2017 was installed. After running "2017" it reported my system was in excellent condition, across the board.

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robert1a2b

CorelDraw X8 was checked and it seems fine.

robert1a2b

I've completed checking other important programs (no games), including associated WP programs, CorelDraw, and Pinnacle19. All seem to be okay.

So, I attempted a "repair" of WordPerfectX8, twice, but that didn't work. I then uninstalled WP and reinstalled. It still doesn't work. It won't load documents I've created.

robert1a2b

The last step was to restore the "backups" made with "2017"; however, they were not all there (something wrong there). These are the backups which your notice said didn't have to be made with a large amount of errors. That didn't work either. But, as I say, they were not ALL there.

Luckily I have a laptop with the same WP programs and can use it to modify my WP files. It will mean a major transfer. But, this shouldn't have happened. Why did it ???

robert1a2b

There are a couple of things wrong with "2017". First, after checking the logs in the Backup folder of the "2017" directory, the "backup" restore doesn't work or doesn't work properly. Also, I found evidence of tampering with the Corel products directories. These were NOT LISTED in the "clean & fix" results. I also tried restoring twice, without success.

Second, why was "2017" in those directories in the first place ? They are clean except for necessary logs, etc. And, every Corel product was listed and possibly modified. What in hell is going on ?

JV16 Power Tools 2017 is now uninstalled, leaving the backups, settings, etc. In its place I reinstalled "2014" which found, it appears, just as much trash as before but without the extra fancy searching of "2017."

Back to the drawing boards boys or you might find many more pulling out of JV16 and going somewhere else. Imagine the numbers that aren't reporting problems on the forum.

mihaibarbulescu

By your descriptions, if looks like there may be some false positive by jv16 PowerTools 2017 on systems running CorelDraw X8. We are working to investigate if this is the case.

All your other lateral concerns will be addressed too as soon as possible.

robert1a2b

I've found, through Corel Support, that it was a registry fault. With their support's help I have a working WordPerfect word processor. However, I will not reload JV16 2017 until you can assure me that everything is fixed. I warned you about improving perfection, before, but it appears young ears have trouble hearing, at times. In time you will find that you can't please everyone. For the time being I'm using the older, but much more reliable, JV16 2014 --- with no updates. Seems to be working fine with Windows 10 Pro, 64 bit. But, that's just my machine.

mihaibarbulescu

Robert1A2B wrote
I've found, through Corel Support, that it was a registry fault. With their support's help I have a working WordPerfect word processor.

We are currently investigating possible false positive detections by the Clean and Fix My Computer for settings files, registry keys or other software components of CorelDraw X8, WordPerfect X8 and Pinnacle Studio 19.

Once our tests have been concluded, I will let you know of the results.

Robert1A2B wrote
I've found, through Corel Support, that it was a registry fault.

In the while, could you please let me know more details about this registry fault? Some tips from your experience in this case might help us to speed up the investigation process and deploy a fix soon.

If you have any private information that you agree to share, such as the solution received from Core Support for your situation, please send me a private message and I would be glad to look into it.

mihaibarbulescu

FYI initial test results show that WordPerfect X8, CorelDraw X8 and Pinnacle Studio 19 work fine (opening their own created files, etc.) after the system has been cleaned with jv16 PowerTools 2017.

Tests were performed multiple times, for both default aggression as well as maximum aggression scan modes.

This possible false positive by jv16 PowerTools investigation continues at our side, however, if you could please see my most recent post above then please know that any and all additional information that you could provide at this point regarding particularities of your system may greatly help us to determine what could have been the cause of the problem, if any caused by jv16 PowerTools, at your side.

Do you also have a support ticket open? If you do, please send me your ticket number in a forum private message so I can correlate the information discussed in the ticket with your case.

Last but not least, the best you could do is run jv16 PowerTools 2017 > Clean and fix my computer, allow it to display the scan results (default aggression scan mode) and then close the program (do not point the product to fix). Then, go to C:\Program Files (x86)\jv16 PowerTools 2017 and archive the "Backups" folder in ZIP or RAR and send it to me as a private forum message, after you have uploaded it to a service such as wetransfer.com or any other similar.

If you are concerned about your privacy, then please do not post your "Backups" archive in the public forums as it may contain private information about your system.

robert1a2b

There is an old saying, "the lab can't represent the real world." Working with a Corel technician I found that the Wordperfect program is far more complex than I could have imagined. Most of this complexity is from hundreds of hours of use, on many differing files, with many different versions. The fact that a small program, called ATNotes, was also affected, displays the somewhat aggressive and/or careless nature inherent with other regcleaners, but not what I would expect from JV16 Power Tools.

Since I have finally found the answer to retrieving a working word processor, I'll give JV16 Power Tools 2017 another chance. At the same time, and this will take awhile, I'll zip up the backup folder and send it to Macecraft. Nothing to hide. When you get away from the big city, as we are, bandwidth becomes a serious problem.

I suggest if you ask for Beta testers, in the future, you don't dismiss the problems they find, as easily as mine were. Maybe us old guys do have something to contribute.

robert1a2b

Okay. Both Clean & Repair and RegCleaner were executed in the second moderate setting, as I usually use. So far so good. Looks like you caught the error. I was also advised, by Corel, to set the WordPerfect X8 programs to run in "administrator" mode, which they now do.

No malfunctions but no other programs were checked, but they all will be, in time.

Thanks for staying with this problem.

jv16

It seems there is an issue in jv16 PowerTools 2017's current build that causes an incompatibility issue like this with some Corel products. However, this is not a generic issue, we have tested PowerTools with many environments with Corel products and the problem does not occur in them. I believe the reason is that in some systems Corel creates different type of registry data and in some cases, it looks very invalid.

In any case, this issue is now fixed, thank you for reporting! This fix will be included to the next released build of the software. We are expecting the update to be ready early next week. Thanks again!

aemurray

Same issue with WordPerfect Office X6: WordPerfect and Quatrro Pro are now crashing when opened. Have no choice but to revert back to jv16 2014 version to overcome all the deficiencies in jv16 2017.

jv16

Are you referring to the 4.1.0.1657 version or an earlier version of PowerTools 2017?

robert1a2b

Bottom Line: Wordperfect Office X8 is working fine, now. Seems the problem has been fixed. As for X6, etc, I don't know.

icetater

Glad to hear if jvPT is working with Corel products. I had to exclude "Corel", "WordPerfect", "QuattroPro" from all jvPT searches since before MaceCraft acquired it. Never tried to use jvPT without those exclusions since.

jv16

IceTater wrote
Glad to hear if jvPT is working with Corel products. I had to exclude "Corel", "WordPerfect", "QuattroPro" from all jvPT searches since before MaceCraft acquired it. Never tried to use jvPT without those exclusions since.

The issue relating to jv16 PowerTools and Corel products in some systems has already been fixed in the most current version of PowerTools. Please do let me know if the problem still occurs with the latest version.

(For the record: jv16 PowerTools has never been acquired by Macecraft, we are its original developer since 1998)