JV16 Powertools 2017 License Activation!

theiceman

Well, here we go again! Every time I get the newest version I have to go through this license activation process!!! ARGHHHHH!!!!!

Previous emails I have gotten have said if you have a current license to Powertools X, it will be valid for Powertools 2017.

Well, my JV16 PTX license will not work. It says I am using the trial version. And yes, I have gone into "My Account" and tried to "Activate" but it will

not work! I have also went into my account here at this site and it does say my Powertools X license is valid.

Can someone please help me get this program activated, or let me know another way to activate 2017.

Thanks for any help you can offer.

Cheers!!!

feixj

I have the same problem, but get no useful help from the Customer Support so far.

theiceman

HELLO?!?!?!??! Customer support? Where are you?!?!?

We seriously need help with our license issues!

Thank you......

theiceman

No problem Macecraft! Since you guys don't want to reply to our issues, I downloaded a hacked version.

I just pasted that "license .dat" file into my main directory and know I have rights to 5 computers, and LIFETIME!!!

Don 't blame me...

I did it because Macecraft doesn't seem to care about their "PAID" loyal customers, and won't answer our support problems, even after multiple

support emails!!!!!!!!

Have a nice day...

mihaibarbulescu

The Iceman wrote
Can someone please help me get this program activated, or let me know another way to activate 2017.

At this time, we are working on multiple different reports regarding licensing issues with jv16 PowerTools 2017. Some of the reports are simply concluded based on license expiry date (licenses that jv16 PowerTools X was still detecting as active are now properly detected by jv16 PowerTools 2017 as expired). Other issues are more complex and require us more time to properly address and we need all the relevant information first before we can provide you with an answer.

Have you opened a support ticket with us? If so, please send me a forum private message with your support ticket number and I will make sure to speed up the time of a personal reply for your particular case.

mihaibarbulescu

FeiXJ wrote
I have the same problem, but get no useful help from the Customer Support so far.

Please send me a forum private message with your support ticket number and I will make sure to speed up the time of a personal reply for your particular case.

Sorry for keeping you waiting.

mihaibarbulescu

The Iceman wrote

I downloaded a hacked version.

I just pasted that "license .dat" file into my main directory and know I have rights to 5 computers, and LIFETIME!!!

Don 't blame me...

There is nothing to blame you for. Actually, we will reward you.

Please send me a forum private message with the details of where you have downloaded this pirated copy of our product that successfully managed to activate the latest version of jv16 PowerTools 2017.

I will make sure to grant you a free, lifetime license in exchange for your report as this is clearly a leaked license from one of our (possibly fraudulent) customers.

theiceman

mihaibarbulescu wrote
The Iceman wrote

I downloaded a hacked version.

I just pasted that "license .dat" file into my main directory and know I have rights to 5 computers, and LIFETIME!!!

Don 't blame me...

There is nothing to blame you for. Actually, we will reward you.

Please send me a forum private message with the details of where you have downloaded this pirated copy of our product that successfully managed to activate the latest version of jv16 PowerTools 2017.

I will make sure to grant you a free, lifetime license in exchange for your report as this is clearly a leaked license from one of our (possibly fraudulent) customers.

Check your PM's...

mihaibarbulescu

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rodsmith

Updated to 2017 but when I try to activate license it tells me my license has expired (have done the reset license thing 3 times).

Also tried turning off AV and Firewall-no help.

Been using PT since 2014 lots of updates with no problems, messaged support but NO RESPONSE.

Did anyone solve this ?

As far as I remember I had a lifetime license but can find no reference to what kind of license i have when I log into main site.

Any help appreciated.

redseujac

Rodsmith wrote
Did anyone solve this ?

Look also at this thread:

https://www.macecraft.com/forum/viewtopic.php?f=45&t=5850

cuno

I've the activation problem too and tips in this forum don't working for me.

Three day's ago I opend a ticket because my VIP Account License is down

since jv16 2017. And now, unbelievable, the support team don't answer

me. Only a mashine generated confirmation to my request I received.

I used the last Account Info from jv16 X. The Error Meassage:

"No orders found with these details! Please be sure to use the same name and

email address you used when making your order. Also do notice, that this

feature will only work if you have already bought a license. If you haven't

bought a license, please go to http://www.macecraft.com to buy one."

My first contact to macecraft was in January '08, I received the first xbin-file.

Uncounted Info Mails and some new xbin files follows. And now, macecraft don't

now my license? What a mess!

mihaibarbulescu

Rodsmith wrote
Updated to 2017 but when I try to activate license it tells me my license has expired (have done the reset license thing 3 times).

If you have a support ticket open with us, please send me a forum private message with your ticket number (found in the automated ticket open confirmation e-mail) and I will make sure to speed up the response time by our staff or even look into it personally and reply back.

Rodsmith wrote
Also tried turning off AV and Firewall-no help.

If the My Account tool from within jv16 PowerTools 2017 returns a status error any different than along the lines of "check your Internet connection" then, mostly likely, turning off AV and/or Firewall won't change anything.

Rodsmith wrote
Been using PT since 2014 lots of updates with no problems, messaged support but NO RESPONSE.

If you have a support ticket open with us, please send me a forum private message with your ticket number.

Rodsmith wrote
Did anyone solve this ?

We have already fixed (server side) the licensing related issues reported so far since jv16 PowerTools 2017 release and currently working at support to individually care of each assistance request for people that might not read the forums so often.

Everyone should be getting a proper license status report now and yours is, most likely, expired, as the status code from the product's My Account tool returns (if purchased more than 12 moths ago and not a 'Platinum VIP' license e.g. 'Pay once, use forever'). This will be however determined 100% in your support ticket, where your private data will have to be cross-checked with our licensing database (no place to do that here, on the public forum, due to privacy concerns).

Rodsmith wrote
As far as I remember I had a lifetime license but can find no reference to what kind of license i have when I log into main site.

In your support ticket, make sure to provide your real full name and e-mail address, as used at the time of purchase for jv16 PowerTools. If you haven't already done so, then simply reply to your confirmation e-mail and our agent will be updated with your latest information.

Currently, we have deactivated the "My License" only portal in order to completely redesign and improve its functionality. As a result, there is no such area on our website at the moment where you could check your license status (e.g. no main site login).

Rodsmith wrote
Any help appreciated.

Help is on the way, please manifest patience to receive your reply in the ticket that is already opened and send me its (four digits) number so I can speed up the time of its resolution for you, OK?

mihaibarbulescu

CUNO wrote
I've the activation problem too and tips in this forum don't working for me.

Usually a one on one investigation is required by our support staff in order to look into particularities of certain license types, when they fail to activate. As far as the latest customer reports show, jv16 PowerTools 2017 reports correct status messages for each license type. If during the investigation of your returned error we will find any bug, a fix will be deployed as soon as possible.

CUNO wrote
Three day's ago I opend a ticket because my VIP Account License is down

since jv16 2017. And now, unbelievable, the support team don't answer

me. Only a mashine generated confirmation to my request I received.

I am sorry for the long waiting time. Please send me a forum private message with your ticket number (four digits number found in the link of your confirmation e-mail, used to access your online support ticket communication page) and I will make sure to speed up the reply for your case.

CUNO wrote
I used the last Account Info from jv16 X. The Error Meassage:

"No orders found with these details! Please be sure to use the same name and

email address you used when making your order. Also do notice, that this

feature will only work if you have already bought a license. If you haven't

bought a license, please go to http://www.macecraft.com to buy one."

In your case, you might have to make sure that you are trying to activate the software with the correct Full Name and E-mail address combination, as used at the time of purchase. If you are using any other credentials, then My Account will return the "not found" error, which is normal behavior.

CUNO wrote
My first contact to macecraft was in January '08, I received the first xbin-file.

Uncounted Info Mails and some new xbin files follows. And now, macecraft don't

now my license? What a mess!

Currently, the xbin file is no longer used for jv16 PowerTools 2017 license activation. This technology has been replaced with online activation. All you need to do is insert your Full Name and E-mail address (as used at the time of purchase for jv16 PowerTools) in the My Account tool of jv16 PowerTools 2017. This area of the software will return your current license status.