Failed purchase

hawk

Hello,

On 6/9/2015 I received one of your promotional emails in a different email account than the one used to register for this Forum..

I owned a version of jv16 PowerTools in 2005, registered under the same email address I used to register here.

So on June 9th I decided to buy the new version. After entering my credit card info, I clicked to buy and a new page appeared with the following: "Unfortunately the order was not successful. Please try again little bit later or contact us if the problem persists."

I contact you via the Live Chat, with no success.

I emailed you and received a response on June 9th.: "Your request (192) has been received and is being reviewed by our support staff."

I want to be assured my credit card information is flushed from the e-commerce system you use.

jv16

All our orders are processed by either PayPal or Nets (www.nets.eu), they are verified by the credit card companies and only they have access to your credit card information, we do not get the customers' credit card numbers or any other such sensitive information.

The payment processor (PayPal or Nets, depending which one you chose to use) uses their internal protocols on which transactions they accept and unfortunately we cannot do anything about that, if they deny someone's payment, there is nothing we can do about it, except ask the customer to try the other payment method.

hawk

Denied! I said nothing about that. In addition to the message on the screen, it also said System error.

jv16

Did it say "System error" in our website or in the payment processor's website? Can you see the error message if you try again?

What happens with modern credit card payments is that you are redirected to the website of your credit card issuer, such as your bank, to authenticate you. Sometimes they have problems in their websites which can prevent the transaction from happening.

In other words, the process goes like this:

Macecraft's website -> PayPal or Nets payment processor (depending which you choose) -> Your credit card's issuer's website for additional authentication -> Back to PayPal or Nets -> Back to Macecraft's website for the payment confirmation.