Build 963: 2 crashes

hanzie

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jv16

Could you please send the BugReport.txt and a Debug Log that shows one or both of these crashes? The BugReport.txt shows detailed information about the crash itself and the Debug Log contains information of exactly what was done with the program (and what went on under the hood) before the crash.

Fixing the problem without these would be quite difficult, if not impossible.

You can email these directly to me at: jouni.flemming@macecraft.com

Thank you very much.

hanzie

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jv16

Hanzie wrote
I sent the bugreport log file meanwhile.

I think the group of beta testers should be extended to test powertools in more detail.

If I had a 'very special' computer with tons of programs installed on it I can imagine that there is a possibility of conflicts (bugs).

On the contrary: I bought my 'fresh' computer some months ago, installed a couple of programs. Nothing more nothing less.

The 2010 release of powertools is only giving problems.

Well, the amount of software installed to a computer shouldn't, at least in theory, have much effect whether a bug occurs in PowerTools or not. It's quite random, some systems are affected while some are not.

And I'm glad the issue in this case is not very serious.

Hanzie wrote

I therefore regret reading that fixing the problem (2010 release) would be quite difficult, if not impossible.

As I said, fixing any problem without the BugReport.txt and Debug Log files would be quite difficult if not impossible.

I'll check out the files you sent and report to this thread of any progress.

hanzie

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leonardo

Hanzie wrote
And I'm glad the issue in this case is not very serious.

I can understand your point of view, saying this being an developer.

I certainly do not want to start a topic about the quality of powertools (again), however - in my case - getting two crashes/errors immediately after

using clean and fix, I do not feel comfortable anymore.

Being a user, I hope you can understand this.

I do not like the idea that my registry could have been 'damaged' in one possible slightest way or another (during the the cleaning of the registry and the Access violation..)

I therefore always restore my (system) hd drive completely, just to be sure.

So far, I have an error-free running computer and I want to keep it that way with or without powertools

It's my first priority to have fun.

Sorry, My mistake, I understood you already sent the 'Debug log.html' and 'Bugreport.txt'? directly to jv16.

Allow me a global remark:

Believe me I understand your fustration, based on your first experience with jv16 build 963.

But in the meantime there are many happy users of jv16PT2010 version 961/963 out there, and I am one of them.

jv16

Hanzie wrote

I certainly do not want to start a topic about the quality of powertools (again), however - in my case - getting two crashes/errors immediately after

In a case of a such crash, the execution of the program code that caused the crash is halted and the program's execution continues from a safe distance. In PowerTools, this does not cause a serious problem because the program always first creates a backup of the data, and then modifies it. So even if a crash occurs during the modification of data, it can either work (data is backed up and modified), or not (data is not modified at all).

This is what I mean by the issue not being very serious. A serious issue would be a bug that would cause valid registry data listed as registry errors, for example. Such issues pose a real danger to the user's computer while a program crash like this doesn't.

Hanzie wrote

using clean and fix, I do not feel comfortable anymore.

Being a user, I hope you can understand this.

I understand it in the sense of impression of quality. If there is a bug like this in the program, one easily assumes that it's just a tip of an iceberg.

But if you mean it in a sense that the program crash itself causing real damage to the system, then I don't understand it as such thing is not possible.

jv16

Hanzie wrote
I sent the bugreport log file meanwhile.

You did? Where? I can't seem to be able to find it from the Bug Tracker, did you use the same email address you use in the forum?

hanzie

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johnj.puccio

Just to throw in my two cents, in the several days since I've been using the new upgrade to JV-16 2010, it has failed to load twice, freezing up my whole system and requiring me to reboot each time. Let well enough alone next time.

John

leonardo

John J. Puccio wrote
Just to throw in my two cents, in the several days since I've been using the new upgrade to JV-16 2010, it has failed to load twice, freezing up my whole system and requiring me to reboot each time. Let well enough alone next time.

John

Did you see the forum thread on "Installation problems" http://www.macecraft.com/phpBB3/viewtopic.php?f=26&t=4154#p24965 ?

johnj.puccio

I'm not using Vista or Windows 7. I'm using old reliable XP. I've also used the JV16 PowerTools for about ten years now without a single problem until this week's new upgrade. Heck, the first version of PowerTools 2010 ran perfectly. I do run Norton AntiVirus and Spyware Doctor in the background, but they have never interfered with JV16 before. I don't believe it's a conflict with other protection software unless Macecraft just made it a conflict in the newest upgrade.

Besides, I've been able to run the newest JV16 successfully in the past few days about three times. No problems. But then it's also hung up three times now, including a third time a few minutes ago, requiring me to reboot the computer.

John

jv16

John J. Puccio wrote
I'm not using Vista or Windows 7. I'm using old reliable XP. I've also used the JV16 PowerTools for about ten years now without a single problem until this week's new upgrade. Heck, the first version of PowerTools 2010 ran perfectly. I do run Norton AntiVirus and Spyware Doctor in the background, but they have never interfered with JV16 before. I don't believe it's a conflict with other protection software unless Macecraft just made it a conflict in the newest upgrade.

Besides, I've been able to run the newest JV16 successfully in the past few days about three times. No problems. But then it's also hung up three times now, including a third time a few minutes ago, requiring me to reboot the computer.

Sounds like it's a problem with the Anti-Virus. Please try to run PowerTools with Norton Anti-Virus disabled or in Windows Safe Mode.

jv16

Hanzie wrote
I sent my screenshots (same as here) and a brief explanation through bugtracker.

I sent the bugreport file separately throug gmail to your emailaddress.

That´s all. Meanwhile I restored my hd backup and do not use powertools 2010.

I'm afraid you did not send the Debug Log. That would have shown me what exactly happens before the crash occurs. The BugReport.txt shows me what kind of crash it is.

johnj.puccio

OK, it wasn't Norton AntiVirus, it was PC Tools: Spyware Doctor that appears to have a conflict with your new 2010 upgrade. Spyware Doctor had no problems with the older JV16 2010, but apparently it is now finding a conflict with the upgrade. I put JV16 on Spyware Doctor's ignore list, and that seems to have settled the problem. At least, JV16 is now opening each time I try it. We'll see in a few days.

John