Support system fails

lordpake

I have tried contacting tech support twice now, today and some months ago, regarding two different issues. In both occasions I was/am unable to attach any files there. How I am supposed to report issues if I am even unable to attach files in support system? (Last ticket was closed, I hope they don't kill my new ticket). I have tried with two different browsers by the way.

I was gonna ask about this via Live Chat, however it appears my license which was acquired during older licensing scheme no longer gives me access to that service ...

Issue I now tried to report (which only partially succeeded as I am unable to attach files) involves Vista/Jv16 and internal safetynet errors and some HP registry keys apparently. Anyone have any ideas, as to how I could actually approach someone and send the files (debug mode files, screenshot, registry entries) ?

Clearly I can't use support system as it refuses files from me.

-lp

redseujac

Did you read this thread about that kind of errors (SafetyNet) and especially this post from the developer?

Principally you should be able to attach files to a ticket. Maybe it doesn't work actually, I don't know because I didn't test it for now. In the past I have created several tickets with attached files.

lordpake

My issue seems to be that one, described in that thread. Ah well, since the dev is aware of the problem I guess my support ticket is then meaningless :)

Still doesn't explain why I can't attach files in support system.