Creating new folder

borncynic

Windows XP Home SP3. About a week ago after running a registry clean I found that the 'New' option no longer appeared in the 'File' drop down menu of Explorer. I could not create, for example, a new folder. Using the backup log this facility was returned. The culprit clearly was Registry Clean. The program setting was 'Normal', as recommended by Registry Clean.

On further testing I'm fast losing faith in Power Tools - a program I've subscribed to for many years and which I've long lauded to friends. System Mechanic and CCleaner both show my registry as clean - but Power Tools shows a multitude of items which require cleaning, including almost a hundred of high status. At this point the utility is useless to me.

Has anyone else experienced this?

I'm awaiting (one week now) a response from the Mace experts, having received one reply which was obviously intended for another user.

jv16

What version of PowerTools you are using and did you do anything else with it than just ran the Registry Cleaner?

borncynic

I was using v1.8.0.468. My usual weekly housekeeping routine after running a VIPRE scan. No other Power Tools operation was conducted. After discovering almost immediately that I could not use the 'New' option in Explorer my concern was whether any other unknown losses had been created in the OS. After surviving an initial panic attack I used the backing tool to restore the previous situation.

I considered whether the registry code which supplied the 'New' service had been corrupted, and was that was Power Tools had removed it. Running equivalent registry cleaners on the restored registry showed very little need for any fixes. Running Power Tools registry clean again showed a multitude of needed fixes; but again after actioning this I had lost the 'New' option.

I then fired off my request for assistance to Macecraft. After waiting a week for an answer (believing my restored computer to have no inherent actual problems), I uninstalled Power Tools and removed all remaining files from the registry except of course my registration.

The new version 1.8.0.472 of Power Tools was installed today. A run of registry clean showed only five items requiring a fix and subsequently the 'New' option was still available in Explorer. I don't know what cleared the problem - the reinstall or the new version.

I'm still using Power Tools but the gloss is wearing thin.

jv16

BornCynic wrote

I then fired off my request for assistance to Macecraft. After waiting a week for an answer (believing my restored computer to have no inherent actual problems), I uninstalled Power Tools and removed all remaining files from the registry except of course my registration.

How did you contact our technical support? I mean did you create a ticket, send email, used the forum or what?

I'm glad to hear the problem doesn't occur any longer, the latest version does contain a safety improvement to the Registry Cleaner that could be thanked.

cynic

I contacted the Mace Site - contact OWLCX09A4C. Finally received reply today advising me to update.