Upgrade to 2008 PT

davidco

I was just about to buy an ugrade from 2006/2007 when I realised that my email address has changed since then.

What should I do please.

David

jepe

Hello David,

In that case you should contact the Macecraft team by using the following link:

http://www.macecraft.com/helpdesk/createticket/

and explain them your situation.

Hope this helps you!

Best regards

Jean-Paul

davidco

Done

Thank you

davidco

Many thanks to Veera of Macecraft for a very speedy resolution.

David

fieldoxide

i have contacted the macecraft help desk ,

i wanted to upgrade my 2007 license i have to the 2008 version, i got the 207 license for free because i 'beta ' tested the product,

apperantely it is not possible to upgrade the 'free ' license to the new 2008 license,are there anymore people with the same issue ?

doogie

Yes I have the same issue fieldoxide.

It's a bit of a disapointment but I can understand the reasoning behind it.

mastercb

@DavidCo: Got the same problem as you (former email address no more functional). What was solution for you from macecraft ?

fieldoxide

Doogie,

did you already bought a new license for the 2008 version?

Does this mean that we cannot upgrade our 2007 'free ' license ?

Are there still other people with this issue ?

Will you guys upgrade to the newer version or will you keep your 2007 version?

davidco

mastercb

Click link on 2nd post

Raise a ticket with your old and new data

Veera to the rescue

doogie

fieldoxide

No I haven't purchased a new license for PT 2008 but I probably will in the near future.

Yes it does mean we can't upgrade our free license but as I posted earlier in this thread I can understand the reasoning behind it.

gastorino

I have been trying for 1 week now to do the upgrade pricing to 2008 PT but it request an old order number from 3 years ago which I can't seem to find and I go through the process of checking for the number but no response and I have done it 3 times. Nothing in spam folder, no emails, etc. When I try to do the tracking it just puts me to another screen that says click on to contact us and the process starts all over with same requests. Anyone else have success at this?

mastercb

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mastercb

Now, more than 2 Days after creating a support ticket: NO REPLY FROM MACECRAFT.

I AM VERY DISAPPOINTED, since this is not the way, customer support was in the last years.

....Perhaps Macecraft has become a too big company ........thinking "customer, what do you want ? If you have a problem, it's your problem" :

redseujac

I guess Macecraft has not enough employees at the support staff.

It looks like Veera is alone there and has to do everything.

I could be wrong, but it's always Veera that answers tickets and is present at Live Support.

Because there were very much support questions the last days after the release of PT 2008, I guess Support was not able to treat them in an appropriate way.

I really don't know...it's only my hypothesis :

mezencevryah

From mezencevryah to Gastorino

Hello, you will find the Order Number on the page "Payment approved" that you have received after the payement: did you keep it ? MR:-)