License file does not work

shangtsao

On December 10, 2006 I bought jv16 and received in my e-mail, the license file as an attachment. I saved the license file in the jv16 folder as:

c:\Program Files\jv16 Power Tools 2006\License.xbin

When I start up jv16, I noticed it says:

*TRIAL VERSION* (30 days left)

I clicked the following:

Help

License Information

Autofind a new licence

I got a message saying that the license file could not be found.

Then I clicked the following:

Help

Install new licence

c:\Program Files\jv16 Power Tools 2006\License.xbin

I got a message saying:

Error! "c:\Program Files\jv16 Power Tools 2006\License.xbin" is not a valid jv16 Power Tools license file!

On the same day (December 10, 2006) I used the online form to report the problem. Now is 6 days later, and I still have not received a reply. How long do you usually take to reply?

redseujac

6 days is too long I guess for support to answer you ...

Try uninstalling and reinstalling jv16 PowerTools 2006 and copy your license file again as you did ...

Don't forget to backup your backup directory.

When no success, try emailing info@macecraft.com or try again the online form.

shangtsao

Thank you, redseujac.

I did the uninstalling and reinstalling. I copied the license file again.

The problem remains the same.

In http://www.macecraft.com/contact/, it stated:

"Contacting directly via e-mail is no longer supported due to high amount of spam and other abuse."

So I did not contact macecraft by e-mail.

I will try the online form again.

jv16

I tested the license on my computer and it works perfectly.

Perhaps the license has been corrupted, let's try the following:

drag the license file to jv16 PowerTools, it should now show in the File Tool. Check Columns > CRC-32. What's the license file's CRC value?

The CRC-32 of the original license file sent to you is:

60810637

shangtsao

Problem solved.

Hello, jv16:

The license file's CRC value is not 60810637.

Support@macecraft.com sent a new license file, which fixed the problem.

jv16

Glad to hear the problem is now solved.

For some strange reason, some e-mail applications (especially browser based) sometimes tend to modify saved e-mail attachements by adding lines to it.

jv16 PowerTools does try to automatically fix a corrupted license file but it doesn't always work, I'm afraid.

shangtsao

jv16, thank you very much for your help.

shakespear

How about compressing the license file to avoid the problem?

jv16

shakespear wrote
How about compressing the license file to avoid the problem?

I don't think that would help much. Compressed files can get corrupted when sending over the Internet as any others. And they can be removed by spam filters as well.