No license file; no technical support...

paolo

Hello, on november 6th I've bought a copy of Jv16 PowerTools 2006 plus one month of technical support. I paid through Paypal. Unfortunately I never received the license file/number. I tried by resending tool many times, but nothing got to me. I sent a few emails to make Macecraft known about this problem, but no answers return to me. I gave an alternative email address, but I didn't see anithing on there as well. It seems to be a nonsense... a kafkian situation...So I opened a disputing procedure through Paypal to have back the money I paid. Of course, this disputing procedure will end whether I'll receive the license file I paid for. Sorry, but I'm using this forum because of I don't know how to reach Macecraft Software. I hope to have an answer and the license file; on the contrary the disputing procedure will go on and I'll ask my money back.

paolo

Sorry, but I'm seeing I posted this on the wrong thread (JV16 PowerTools 2005). The right thread is JV16 PowerTools 2006. Please, can the moderators move this discussion to the right thread? Thanks.

jv16

I'm very sorry to hear about the problem. However, our system shows we have sent you the license 3 times already, and replied to your e-mails.

The problem is most likely with your e-mail service provider, we get this kind of problems sometimes. For some reasons some stupid ISP-side spam filters think our license e-mails are spam. After we have sent this "spam" they lock us out entirely, meaning we can't even send you normal e-mail.

If you could give us yet another e-mail address we could try again. You could also contact your e-mail service provider (alice.it) to report the problem also to them.

I noticed your alternative e-mail address is at Yahoo. Have you checked its spam settings and spam e-mail folder?

paolo

Thank you for your answer, JV16.

I contacted my provider and disabled the spam filter for my @alice.it email. Please, may you send again the license file to my ....@alice.it email? Thanks.

paolo

Yes, Yahoo seems to work. I've found the license file there. Thanks.

paolo

Received the license file. Paypal disputing procedure is cancelled. Thanks.

paolo

I think what happened to me should be taken in consideration. Not always the service providers use intelligent spam filters for email. Maybe it's very difficult to find an intelligent spam filter everywhere... So it could happen that a *.xbin file could be interpreted as a spam. Rarely but it could. Would it be a good idea to send the license file in a format that surely couldn't be recognized as a spam (*.reg as Winrar does; *.key as Total Commander does, etc.)? Or you could be an executable program, that automatically installs the license key (as DVDIdle family programs do, for example). This could be sent as an email's compressed attached file (rar, zip, 7zip, as you like more...). This is my suggestion: what do you think about?

anewuser

Hello.

I kind of agree that the license.xbin file should somehow be packed. I have had experiencies with binary files getting corrupted when recieved in some email address (such as hotmail) It hasn't ever been my case, but still, the user base is too big to know who will recieve the file fine and who will not.

Thank you for reading.

PS: language file bug present in previous editions of PT200X is also presnet on the RegSupremePro tool. Just letting you all know (entries such as and among others are the affected)...happens on regsupremepro 1.4.0.48

jv16

anewuser wrote

I kind of agree that the license.xbin file should somehow be packed. I have had experiencies with binary files getting corrupted when recieved in some email address (such as hotmail) It hasn't ever been my case, but still, the user base is too big to know who will recieve the file fine and who will not.

I can't see how packing the file would help since a packed file could become corrupted just as well as a non-packed file. But the packed files, such as .zip files, are much more easily caught by spam filters. Some filters remove all .zip files by default!

We once tried to send license files with .zip extension and that didn't work too well, the .xbin extension is the result of a very long testing and it seems to work the best. It doesn't always work, but almost always.